Homeless Outreach Coordinator - Provisional

City of Oceanside•Oceanside, CA

2d•Onsite

About The Position

Under general supervision of the Homeless Services Manager, the HOMELESS OUTREACH COORDINATOR (provisional until June 30, 2027) leads, plans, organizes, and coordinates the City’s Housing-Focused Street Outreach (HFSO) efforts as part of the City’s Homeless Evaluation, Assistance & Response Team (HEART). This position is responsible for field-based outreach, engagement, and housing-focused case navigation for individuals experiencing unsheltered homelessness, consistent with the nationally recognized Housing-Focused Street Outreach Framework and performs other related duties as required. The intent of the Homeless Evaluation, Assistance & Response Team (HEART) is to establish a City-led, housing-focused outreach model that complements our contracted providers and ensures alignment with City programs, funding, and data requirements.

Requirements

Four (4) years of progressively responsible experience in homeless services, housing navigation, street outreach, behavioral health, crisis response, or related programs with at least two (2) years of direct experience working with unsheltered or high-acuity homeless populations.
A Bachelor’s degree in Social Work, Human Services, Public Health, Public Administration, Psychology, or a related field.
Possession of, or ability to obtain and maintain a valid California driver’s license with a satisfactory driving record.

Nice To Haves

Two (2) years in a supervisory or lead capacity in a social services, outreach, or housing-focused program is preferred.
A Master’s degree in MSW, MPA, MHA, MPH, MA in Psychology, or a related field is highly desirable.
CPR/First Aid Certification, Crisis Intervention, HMIS, and de-escalation techniques training is highly desirable.
Bilingual ability to read and speak in English/Spanish is highly desirable.

Responsibilities

Leads, coordinates, and oversees Oceanside’s Housing-Focused Street Outreach program and field operations.
Implements the five core elements of the NAEH Housing-Focused Street Outreach Framework: data-informed decision-making, strategic collaboration, person-centered engagement, community health & safety, and housing-first pathways.
Develops policies, procedures, workflows, and crisis protocols for the HEART Outreach Team.
Oversees outreach planning, daily deployment, field routing, and prioritization of encampments and high-impact locations.
Coordinates with Interfaith to streamline referrals, Navigation Center placements, crisis housing pathways, and service matches.
Facilitates weekly case conferencing with community partners and internal stakeholders.
Conducts advanced, trauma-informed, culturally responsive outreach to individuals in encampments, vehicles, and public spaces.
Performs complex client engagement using problem-solving conversations, diversion/prevention strategies, and supportive listening.
Assists clients in obtaining essential documents (ID, birth certificate, Social Security card, income verification).
Completes housing readiness steps and CES assessments as required.
Provides warm handoffs to Interfaith Navigation Center, ECM providers, shelters, behavioral health teams, and medical partners.
Supports clients in reunification efforts, shared housing, and other housing opportunities consistent with Housing Problem Solving.
Oversees accurate and timely HMIS entries for the HEART Team.
Monitors data quality, caseloads, performance metrics, and housing outcomes.
Prepares reports, memos, and presentations for the Homeless Services Manager, City leadership, and City Council.
Tracks outreach trends, demographic data, housing placements, and encampment engagement outcomes.
Implements safety protocols for the HEART team including field communication, environmental scanning, and crisis triage.
Collaborates with HOT, law enforcement, Fire/EMS, libraries, and parks to coordinate safe, housing-focused responses.
Ensures encampment engagement is conducted with dignity, communication, and consistency.
Participates in critical incident responses and coordinate support for high-acuity clients.
Represents the City in meetings with government agencies, providers, healthcare partners, faith communities, and local businesses.
Strengthens relationships with culturally specific and equity-focused organizations.
Conducts public outreach and education on homelessness services and HEART outreach operations.
Supervises, trains, mentors, schedules, and evaluates Outreach Specialists and support staff.
Provides in-field coaching on trauma-informed care, motivational interviewing, de-escalation, and housing navigation.
Assists in hiring, onboarding, and establishing training standards for new staff.
Participates in budget monitoring for outreach-related activities.
Assists in grant compliance, contract monitoring, and performance reporting.
Prepares written correspondence, summaries, and documentation for leadership and partners.
Performs related duties as assigned.