Homecare Scheduling Coordinator- Full Time

Hookele Home Care•Honolulu, HI

2d•$20 - $23•Onsite

About The Position

Ho‘okele is growing and looking to add an amazing Scheduler to our team! Our ideal candidate is a friendly, motivated and enthusiastic individual who will provide exceptional customer service and support to both our clients and staff. This role is ideal for someone who enjoys helping others and is organized and efficient in problem solving in a fast-paced environment. As a Scheduler, you’ll play an important part in coordinating care, supporting our caregivers, and ensuring schedules run smoothly overall.

Requirements

Excellent verbal and interpersonal communication skills across phone, email, text, and in-person interactions
Ability to learn and be proficient in the systems and technologies used by Ho’okele Home Care
Familiar with Microsoft software such as Teams
Understands how to communicate GPS directions as needed to the team
Ability to manage multiple tasks and prioritize responsibilities effectively
Exceptional skills in organization and time management
Strong attention to detail
Ability to resolve issues independently and collaboratively as part of a team
High school diploma or equivalent qualification
Ability to pass a Drug and Background Check
Mobile phone
Reliable transportation

Nice To Haves

Healthcare Background preferred

Responsibilities

Scheduling caregivers to clients based on availability, skills, and care requirements.
Working closely with the recruiter, clinical and intake teams as appropriate.
Promptly filling open shifts, coordinating replacements for call-offs, and ensuring all scheduled visits are covered.
Communicating schedules in a courteous and professional manner with both clients and staff.
Pairing caregivers with clients based on compatibility, skill set, experience, and specific care plans.
Accurately recording schedules, client information, caregiver availability, service logs, notes, and communication in scheduling systems.
Ensuring schedules meet company policies, labor laws, and client care requirements.
Effectively managing conflicts, emergencies, and last-minute issues while preserving continuity and quality of care.
Assisting payroll with time punch reconciliations.