Homecare Scheduler
Always Best Care Senior Services - Dallas, TX•Dallas, TX
•Onsite
About The Position
Since 1996, Always Best Care has been a trusted provider of non-medical in-home care and senior care services. We are committed to providing dependable, compassionate care while supporting the caregivers who make that care possible. We are currently seeking an experienced Home Care Scheduler to join our team. This is a fast-paced, hands-on role that requires both professional caregiving experience and previous scheduling experience.
Requirements
- Professional caregiving experience is REQUIRED.
- Previous scheduling experience is REQUIRED.
- Must be willing and able to work a caregiver shift when necessary to maintain client coverage
- Strong problem-solving and decision-making skills
- Excellent attention to detail and organizational skills
- Ability to remain calm and prioritize effectively when multiple scheduling issues occur simultaneously
- Strong written and verbal communication skills
- Professional and confident phone presence
- Comfortable working with computers, scheduling systems, and multiple communication platforms
- Must be authorized to work in the United States
Nice To Haves
- Home care, healthcare, or other high-volume employee scheduling experience is strongly preferred.
- Previous scheduling experience within a private-pay home care agency strongly preferred
- Experience with ClearCare/WellSky or similar home care scheduling software is a plus
Responsibilities
- Create and maintain caregiver schedules based on client needs, caregiver availability, skills, and location
- Respond quickly to caregiver call-offs, scheduling conflicts, and last-minute staffing changes
- Proactively contact available caregivers to restaff open shifts and prevent gaps in client care
- Provide direct caregiver coverage when a last-minute shift cannot be successfully restaffed
- Monitor caregiver hours and overtime when making scheduling decisions
- Coordinate and document caregiver time-off requests and availability changes
- Communicate professionally with caregivers, clients, families, and administrative staff
- Answer incoming calls and respond promptly to scheduling-related concerns
- Maintain accurate caregiver availability and scheduling information within the scheduling system
- Document schedule changes, call-offs, coverage efforts, and related communications
- Assist with onboarding and administrative data entry as needed
- Work collaboratively with the scheduling and administrative team to maintain reliable client coverage
Benefits
- Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Supportive and collaborative team environment
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
