Homecare Operations & Growth Manager

HEARTLAND CARE INC•Upland, CA

3d•$28 - $34•Onsite

About The Position

Oasis is seeking a Home Care Operations & Growth Manager for its Upland office. This role is crucial for achieving the company's mission to serve 1,500 families with peace of mind over the next 5 years. The ideal candidate will be adept at managing day-to-day operations while simultaneously driving business growth. This is a blended role, with responsibilities split between operations (staffing, quality, compliance, billing) and growth (conversion, referral partnerships). The company values individuals who are "Humble, Hungry, and Smart," possess an entrepreneurial spirit, can execute strategy, and thrive on results through compassionate service. This is a challenging, fast-paced position that requires a proactive and results-oriented individual.

Requirements

3-5+ years of experience in home care, healthcare staffing, or a related operations/business development role.
Supervisory or team leadership experience.
Entrepreneurial drive, spirit, and ambition; must be a self-motivated, results-oriented person.
Excellent written, verbal, public speaking, and presentation communication skills.
Proficiency with technology and computer systems.
Strong knowledge of labor and employment law and HR compliance.
Ability to multitask effectively.
Ability to work hard and have fun.

Nice To Haves

4-year college degree (BA/BS) preferred.
RN, LVN, or Home Health experience.
Sales or business development background.
Ability to ninja through an inbox with ease.
Willingness to push the envelope and go beyond 'generally accepted' practices.

Responsibilities

Oversee recruiting and staffing to ensure an adequate and screened caregiver pool for current and new cases.
Manage and develop the caregiver team, including training, retention, and staffing for the current caseload.
Oversee billing and invoicing, hours tracking, and HR compliance.
Participate in the on-call rotation, managing after-hours issues calmly and efficiently.
Handle initial calls from interested families and manage the inquiry-to-client pipeline, aiming for 100% conversion of qualified prospects.
Build and manage referral relationships with hospitals, discharge planners, senior living communities, elder law attorneys, and other partners.
Track client satisfaction and turnover, using feedback to implement process improvements.
Partner on marketing and community outreach initiatives to attract new families.
Monitor and report on key metrics to ensure the company is on track to meet its goal of serving 1,500 families in 5 years.
Perform other duties as needed.