Home Support Supervisor

Spectrum Health Care•Toronto, ON

12d•CA$65,000 - CA$74,000•Hybrid

About The Position

The Home Support Supervisor leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management. This role involves travel to patient's homes in the community, working collaboratively with multidisciplinary teams, and assessing patient needs according to contractual agreements. The supervisor formulates plans of care, assesses progress, and is responsible for staff management, including performance appraisals and disciplinary actions. Additionally, the role involves gathering and analyzing patient and employee feedback, maintaining awareness of key indicators, and ensuring timely addressing and documentation of patient concerns and complaints.

Requirements

Current registration with the Colleges of Nurses of Ontario (CNO) in good standing.
Minimum three (3) years’ experience with progressive leadership responsibilities as a direct supervisor, preferably in a community setting.
Valid driver's license and has access to a reliable vehicle.
Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format.
Ability to write reports and communicate effectively in writing and verbally.
Excellent English verbal and written communication skills.
Solid knowledge of the principles, practices, and methods of community nursing and service delivery to Patients as well as program development, implementation, and evaluation.

Nice To Haves

Additional language skills considered an asset.

Responsibilities

Leads a team of Personal Support Workers (PSWs) in the field, providing ongoing training, coaching, and performance management.
Travel to patient’s homes in the community.
Work collaboratively with multidisciplinary teams in a community setting.
Assesses patient needs, according to the timeframe established by contractual agreements, formulates the plan of care and assesses progress towards outcomes.
Responsible for the management of staff, conducting performance appraisals and implementing progressive disciplinary action.
Gathers, records and analyzes patient and employee feedback and maintains an awareness of key indicators such as caseload volume, staff turnover, occurrence rates, satisfaction levels, risk levels, and performance appraisal completion rates.
Ensures that all patient concerns and complaints are addressed and documented in a timely manner.