Home Shopping Manager

Albertsons Companies•Fort Worth, TX

About The Position

The Home Shopping Department Manager is responsible for leading all aspects of the online shopping and fulfillment operation, ensuring accurate, efficient, and timely order completion while delivering an exceptional customer experience. This role drives sales growth, manages labor and productivity, and ensures high standards for order quality, food safety, and service.

Requirements

Previous retail, grocery, or e-commerce fulfillment experience required
Strong organizational and time management skills
Ability to work in a fast-paced, high-volume environment
Strong communication and problem-solving abilities
Flexible availability, including nights, weekends, and holidays

Nice To Haves

Leadership or supervisory experience preferred
Highly organized and detail-oriented
Strong sense of urgency and efficiency
Customer-focused mindset
Effective team leader and communicator
Adaptable and results-driven

Responsibilities

Oversee daily home shopping operations, including order picking, staging, and customer pickup/delivery coordination
Ensure all online orders are completed accurately, on time, and according to company standards
Maintain a clean, organized, and efficient workspace for staging and fulfillment
Deliver a seamless and positive customer experience for all online orders
Resolve customer issues, substitutions, and concerns promptly and professionally
Ensure clear communication with customers regarding order status and changes
Recruit, schedule, train, and supervise home shopping associates
Monitor productivity and performance to meet fulfillment goals
Provide coaching, feedback, and recognition to build a strong, engaged team
Drive growth in online sales through strong execution and service
Monitor key performance metrics such as order accuracy, fulfillment time, and customer satisfaction
Adjust staffing and workflows based on order volume and business needs
Ensure proper product selection, substitutions, and handling of perishable items
Maintain high standards for product freshness, packaging, and presentation
Verify order accuracy before customer pickup or delivery
Partner with store departments to ensure product availability and minimize out-of-stocks
Communicate inventory gaps and high-demand items to leadership
Support proper product rotation and handling practices
Ensure adherence to food safety, sanitation, and workplace safety standards
Maintain compliance with company policies and online shopping procedures
Ensure safe handling of all products during picking and staging