Home Shopping Dept Mang

Albertsons Companies•Hopewell Junction, NY

16h•$20•Onsite

About The Position

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead HOME SHOPPING Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. This is an hourly paying union position. Selected candidate must be willing and able to work at any store within the union district per CBA. If new to the union, please note, you will have to pay an initiation fee as well as weekly dues. The pay for this position is $20 per hour, but no less than the local minimum wage. Starting rates may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement.

Requirements

Excellent customer service skills.
Possess good communication skills, both verbal and written.
Strong teamwork and interpersonal skills.
Possess leadership skills and the ability to influence the work of others.
Must be able to motivate team members to achieve department goals.
Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Responsibilities

Lead all aspects of Drive up and Go/ECom operations.
Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
Ensure the HOME SHOPPING department meets standards for cleanliness, organization and all marketing materials are fresh.
Facilitate training for all Home Shopping employees, including "on-demand" employees.
Ensure all Home Shopping employees are following proper processes and procedures.
Ensure customer satisfaction with the HOME SHOPPING experience.
Ensure all orders are shopped and staged on time prior to customer arrival time.
Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
Facilitate store employee awareness, have Home Shopping huddles throughout the day.
Ensure service centric customer facing employees can answer all Home Shopping FAQ's.
Ensure service centric customer facing employees are handing out HOME SHOPPING flyers and "talking" HOME SHOPPING to our customers.
Facilitate customer awareness of HOME SHOPPING services.
Drive sales visiting neighboring businesses explaining HOME SHOPPING services.