Home Services Support Administrator

Frontline Insurance Managers Inc. • Lake Mary, FL

3h • Hybrid

About The Position

At Frontline Insurance, we are on a mission to Make Things Better, and our Home Services Support Administrator plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Home Services Support Administrator where you can make a meaningful impact and grow your career, your next adventure starts here!

Requirements

• 4-40 license required, 20-44 is required for remote/hybrid work (must have or be able to pass state licensing exam in timely manner set by company).
• 1+ year Property & Casualty, Sales/Customer Service, and/or Call Center experience preferred
• Proficient in relevant computer applications
• High school diploma or Bachelor's degree

Responsibilities

• Communicate effectively via phone with inspection vendors, underwriters, agents, and policyholders regarding inspection status, processes, and concerns.
• Manage and prioritize workflow to ensure adherence to required timelines.
• Utilize multiple software platforms and tools throughout the workday to complete tasks efficiently.
• Reopen and/or amend property inspection orders as needed.
• Assist with the preparation and distribution of daily and weekly production reports.
• Keep management informed of any challenges, delays, or issues impacting workflow or inspection quality.
• Provide support to Home Solutions Administrative and Advocate Teams.
• Perform additional duties and special projects as assigned by management.

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level