Home Services Operations Manager

Airtron • West Chester, OH

1d • Onsite

About The Position

Airtron Heating and Air is a leading provider of HVAC systems, offering comprehensive solutions and guaranteed comfort. We are seeking a hands-on, business-minded Home Services Operations Manager to oversee daily operations, enhance performance, develop high-performing teams, and improve the homeowner experience. This role is a significant stepping stone for future leadership positions such as General Manager, Home Services.

Requirements

• 10+ years of HVAC, home services, field operations, or related industry experience.
• 5+ years leading teams and driving successful sales or service performance.
• Strong financial and operational acumen, including experience with budgets, gross profit, KPIs, and performance metrics.
• Customer-first leadership style with strong coaching, communication, problem-solving, and accountability skills.
• Computer proficiency, including Microsoft Office; field service management or customer service software experience preferred.
• Valid driver's license and ability to travel to work locations as needed.

Responsibilities

• Lead Home Services sales, service, field, customer service, and administrative operations.
• Drive revenue, gross profit, customer satisfaction, safety, quality, and team performance.
• Review KPIs including technician productivity, average ticket, sales performance, replacement opportunities, callbacks, and NPS.
• Coach, develop, hire, onboard, and retain strong team members and future leaders.
• Partner with sales, marketing, and leadership teams to improve lead flow, conversion, customer experience, and profitable growth.
• Resolve escalated customer concerns and reinforce Airtron standards for safety, quality, appearance, and professionalism.

Benefits

• Leadership role with meaningful exposure to operations, sales, finance, customer strategy, and people leadership.
• Clear growth path toward future General Manager, Home Services opportunities.
• Opportunity to build strong teams, improve business results, and deliver comfort customers can count on, guaranteed.
• Culture grounded in integrity, respect, reliability, communication, community, and accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed