Home Service Representative

Modivcare

11d•Hybrid

About The Position

This position offers the opportunity to make a meaningful impact by helping seniors and individuals with healthcare needs maintain their independence and safety at home. Flexible scheduling options are available, allowing you to manage your own work hours while serving members in your local area. This role installs, services, troubleshoots, and removes personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in member’s homes. Responsible for scheduling and managing assigned jobs, ensuring appointments are coordinated, communicated, and completed within established service level expectations. Maintain regular communication with VRI Home Service Coordinators regarding scheduling updates, changes, and job completion status. Complete assigned work orders accurately and efficiently. Educate members and caregivers on the proper use of installed equipment. Maintain professional and courteous interactions with members and their families. Travel throughout the assigned service territory to complete installations and service requests.

Requirements

High school diploma or GED
Valid driver’s license and reliable transportation.
Ability to travel within a 100-mile radius of the assigned service area (in state).
Access to a personal computer, tablet, or smartphone.
Basic tools required for the installation of electronic equipment.
Ability to pass a background check, including a motor vehicle records review.
Ability to successfully complete drug screening and fingerprinting requirements.
Strong customer service and communication skills.
Ability to work independently and manage a flexible schedule.

Responsibilities

Install, service, troubleshoot, and remove personal emergency response systems, homecare monitoring equipment, and medication dispensing devices in member’s homes.
Responsible for scheduling and managing assigned jobs, ensuring appointments are coordinated, communicated, and completed within established service level expectations.
Maintain regular communication with VRI Home Service Coordinators regarding scheduling updates, changes, and job completion status.
Complete assigned work orders accurately and efficiently.
Educate members and caregivers on the proper use of installed equipment.
Maintain professional and courteous interactions with members and their families.
Travel throughout the assigned service territory to complete installations and service requests.

Benefits

Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)