Customer Service Representative - Work at Home

ibex•,

1d•Remote

About The Position

Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you. About the Role: As a Customer Service Representative, you’ll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from members, healthcare facilities, transportation providers, and health plan partners providing excellent service and ensuring rides are arranged smoothly and accurately. We’re looking for positive, dependable individuals with great communication skills and a “can-do” attitude. Even if you don’t meet every qualification, we encourage you to apply. We value potential just as much as experience.

Requirements

Must be 18 years or older
High School Diploma or GED required
Strong verbal and written communication skills
Ability to follow a structured call flow or script
Empathy and professionalism when supporting members or guardians
Computer proficiency
Excellent problem-solving skills and composure under pressure
Full-time availability and reliability in managing a steady workload

Responsibilities

Answer inbound calls and assist members with scheduling or updating transportation
Confirm member eligibility and accurately enter ride details
Address questions and resolve issues related to transportation services
Identify additional member needs and provide appropriate support
Collaborate with internal teams to resolve real-time challenges
Meet and exceed performance goals, including response time, accuracy, and customer satisfaction