Home Rehab Coordinator
About The Position
The Home Rehab Coordinator (HRC) is the primary point of contact for orthopedic and cardiac patients prescribed ROMTech’s PortableConnect device. The role supports patient onboarding, engagement, and adherence to prescribed rehabilitation by explaining the device and its benefits, answering questions, helping with insurance and billing matters, and coordinating with internal teams. The HRC contributes to patient satisfaction, treatment participation, operational efficiency, and business growth through proactive outreach and effective service. This is a full-time, temporary, non-exempt W-2 position in ROMTech’s Clearwater, Florida office. It is classified in Sales and reports to the Home Rehab Coordination Manager. The listed salary is $24.00 per month plus commission, with no routine travel.
Requirements
- Minimum of 2 years of sales experience.
- Minimum of 2 years of customer-facing experience.
- Strong verbal and written communication skills.
- Ability to persuade, motivate, and influence patient participation.
- Ability to explain complex clinical, technical, or insurance-related information in patient-friendly language.
- Strong customer service and relationship-building skills.
- Ability to work effectively in a fast-paced, goal-oriented environment.
- Confidence managing outbound call activity and engaging hesitant patients.
- Professionalism, resilience, empathy, and emotional intelligence.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities simultaneously.
- Proficiency with Microsoft 365 applications and CRM platforms.
- Preferred education listed as a high school diploma or equivalent; an associate degree or higher in Business, Healthcare Administration, Communications, Marketing, or a related field is also listed as preferred.
Nice To Haves
- Experience in healthcare, medical devices, rehabilitation, or patient support.
- Familiarity with healthcare workflows, insurance processes, and medical terminology.
- Experience in a metrics-driven sales or patient engagement environment.
- Experience handling insurance-related inquiries, billing support, or prior authorization questions.
- Experience in healthcare, patient services, customer success, or similar environments.
- Experience using CRM and/or EMR platforms.
- Customer service, healthcare, sales, or patient experience certifications.
- Associate degree or higher in Business, Healthcare Administration, Communications, Marketing, or a related field.
Responsibilities
- Serve as the primary point of contact for orthopedic and cardiac patients after a PortableConnect device is prescribed.
- Contact patients proactively to introduce the device and explain its benefits, functionality, and role in recovery.
- Build trust and rapport through empathetic, professional, and persuasive communication.
- Address patient questions and concerns about treatment, device use, insurance coverage, billing, and onboarding requirements.
- Assist with insurance verification, billing inquiries, prior authorization questions, and available financial assistance resources when applicable.
- Manage inbound and outbound communications, including follow-up calls and outreach intended to improve engagement and conversion.
- Re-engage patients who have paused or delayed onboarding or treatment participation.
- Educate patients on consistent device use and support adherence to prescribed rehabilitation plans.
- Coordinate with sales, logistics, billing, clinical, and customer service teams to resolve patient needs in a timely manner.
- Document patient interactions, activities, and outcomes accurately in CRM and other designated systems.
- Maintain working knowledge of standard operating procedures, insurance guidelines, product updates, and organizational policies.
- Meet or exceed performance metrics related to outreach, patient conversion, engagement, and satisfaction.
- Apply customer service, patient experience, and issue-resolution best practices.
- De-escalate difficult conversations and resolve patient concerns professionally.
- Participate in training programs, team meetings, quality initiatives, and process-improvement activities.
- Assist with special projects and departmental initiatives as needed.
- Perform other related duties as assigned to support operational and business needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
