Home Mortgage Default Invoice Processing Specialist

Citizens Financial Group•Glen Allen, VA

3d•Hybrid

About The Position

The Invoice Processing Specialist is responsible for managing the end-to-end invoice lifecycle, ensuring accurate, timely, and compliant processing of vendor invoices. This role involves reviewing and validating invoice details against contract terms, resolving discrepancies, and coordinating with internal stakeholders and external vendors to maintain efficient payment operations. The specialist plays a critical role in supporting accounts payable functions by maintaining accurate financial records, and processing payments in alignment with established service level agreements (SLAs). Additionally, this position contributes to month-end reporting, audit readiness, and adherence to internal controls and company policies.

Requirements

High School Diploma or equivalent required
Strong knowledge of Mortgage Default processes (Loss Mitigation, Foreclosure, Property Preservation, Litigation, Bankruptcy)
Strong attention to detail and organizational skills
Excellent ability to multi-task
Knowledge of Mortgage applications and systems- MSP, LoanSphere Invoicing
Effective written and verbal communication skills
Ability to work independently
Customer-focused mindset
Risk Awareness & Issue Escalation

Nice To Haves

associate degree preferred

Responsibilities

Receive, review, and process vendor invoices
Reconciliation of debits and credits
Resolve discrepancies by coordinating with vendors and internal departments
Process payments (checks, ACH, wire transfers)
Monitor accounts payable aging and prioritize payments within required SLAs
Respond to vendor inquiries regarding invoice and payment status
Assist with month-end reporting
Maintain awareness of operational, regulatory, and vendor risk and compliance expectations within assigned processes.
Escalate identified risks, control gaps, or adverse trends to management in a timely manner.
Support audit and review activities by gathering documentation, completing follow‑ups, and responding to routine requests.