Home Mortgage Consultant (SAFE)

Wells Fargo•Short Hills, NJ

13d•Onsite

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will participate in soliciting residential mortgages from various sources, produce high-quality, compliant loans, and provide excellent customer service. You will build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources. You will develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends and developments. You will present recommendations for producing loans, exercise independent judgment, and adhere to Mortgage Retail Sales functional area policies, procedures, and compliance requirements. You will also understand real estate appraisals, title reports, and real estate transactions. Responsibilities include receiving customer applications, quoting rates and points, completing follow-up activities, analyzing and offering mortgage loan products based on client needs, and reviewing financial and credit data. You will inform customers about Wells Fargo Home Mortgage programs, rates, policies, and procedures, ensuring timely and proactive communication and maintaining high client satisfaction. You are also expected to pursue Wells Fargo training offerings to enhance knowledge of company products, policies, and procedures. This SAFE position involves customer contact and may include offering/negotiating terms or taking applications for dwelling-secured transactions, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and Regulation Z (LO) requirements, including background investigations and credit reports.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations.
Meeting Loan Originator requirements under Regulation Z (LO), including applicable financial responsibility, character, general financial fitness and criminal background standards.
A current credit report will be used to assess financial responsibility and credit fitness.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills
Experience with retail residential mortgage, purchase fundings over the past 12 months referred primarily from established, local or external sources
Experience with educating clients on various mortgage programs
Excellent verbal, written, and interpersonal communication skills
Mortgage industry experience
Knowledge and understanding of sales prospecting and generating referrals
Experience developing and cultivating professional relationships
Bilingual speaking proficiency in Spanish/English
Customer service experience

Responsibilities

Solicit residential mortgages from various sources.
Produce high quality loans which are compliant and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
Stay informed of mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment.
Develop understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low to moderately complex financial and credit data.
Match customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements.