Home Medical Equipment - Intake Representative

Norman Regional Health System•Norman, OK

5d•Onsite

About The Position

This role involves receiving and responding to inquiries and orders from physicians, patients, and other referral sources. The Intake Representative will answer incoming calls, initiate order intake for walk-in patients, and close out daily activities through the store front. Key responsibilities include maintaining knowledge of products and services, inventory and tracking, and providing excellent customer service. The position also involves after-hours calls, transfilling and deliveries, patient and family equipment education, home safety assessments, registering patients, patient test order entry, compiling and auditing registration information, and instructing patients and personnel on equipment storage, billing, and transport requirements.

Requirements

High School Diploma or Equivalent GED
Two years of experience in customer service.
Computer, communication, office equipment, and data entry skills required.

Nice To Haves

Two years Home Medical Equipment Billing experience preferred.
Medical accounts billing experience desirable.

Responsibilities

Receives and responds to inquiries and orders from physicians, patients, and other referral sources.
Answers incoming calls.
Initiate order intake for walk-in patients.
Close out each day's activities through the store front.
Inventory and Tracking Responsibilities.
Provides excellent customer service to all patients, guests and family members.
After Hours Call
Trans filling and Deliveries
Patient and family equipment education
Home Safety Assessments
Performs all functions necessary to register patients
Performs patient test order entry
Compiles and audits for accuracy registration information and forwards to patient accounts and medical records
Instructs patients and other personnel on the proper procedure for equipment storage, billing and transport requirements.