Home Medical Equipment Assistant

Intermountain Health • Salt Lake City, UT

13d • $20 - $29 • Onsite

About The Position

Under the direction of the manager, the Patient Equipment Care Coordinator I - Facility Campus / Office is accountable for intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders. This position fills patient orders, coordinates deliveries, and responds to patient requests in a timely manner. As a valued member of the team, this position provides important patient education and will facilitate patient set ups or fittings in a one on one situation and provides instruction to clients and caregivers in the use, care, and safety of supplies and equipment provided. The essential job duties may also include helping customers that come into our facilities as well as supportive office work. It includes exhibiting exceptional customer service on incoming and outgoing phone calls, helping customers in a retail setting, and in fulfilling orders directly with patients. Facilitates the set-up of medical equipment and supplies to the patient by assigning the appropriate delivery method to meet customer and company needs and verifies the client specific needs and selects appropriate equipment based on assessment while adhering to physician orders. Processes Point of Sale (POS) sales request by completing computer order entry, receiving payment, and coordinating delivery or patient pick-up. Communicates any problems regarding the patient's condition and use of supplies or equipment to the appropriate staff. Demonstrates keen problem identification skills and resolution abilities and addresses concerns in a timely manner and maintains an understanding of Medicare, Medicaid, and third-party billing requirements and all components of Homecare's equipment order processing system. The Patient Equipment Care Coordinator I – Facility Campus / Office is responsible for all of the duties assigned to the Patient Equipment Care Specialist – Facility Campus / Office, listed above, with additional responsibilities of general Office / Operations Support: Supports office operations by ordering, stocking, and tracking inventory. (Requires specific training and use of SCO software and processes) and working with SCO and local site to coordinate the acquisition of appropriate medical equipment and supplies with the HME store to maintain acceptable par levels in stock. The Coordinators work on more complex assignments and service recovery initiatives and is expected to demonstrate keen problem identification and resolution skills and addresses concerns in a timely manner, while aiding other caregivers in problem solving and resolution skills.

Requirements

• Demonstrated experience and expertise in a customer service role
• CDL (required for LOX transportation only)
• Current HAZMAT endorsement (required for LOX transport only)
• Have completed all requirements for the established career progression program for the next level within the Home Medical Equipment (HME) titles.
• Experience in a role requiring strong attention to detail, accuracy and dependability.
• Experience performing a role requiring effective verbal, written, and interpersonal communication skills.
• Organizational skills and ability to set priorities.
• Demonstrated ability to work independently and is self-motivated.
• Demonstrated ability to understand and speak English clearly, follow verbal and written instructions, and understand customer communications.
• Experience using basic word processing, spreadsheets, databases, internet, e-mail, and scheduling applications.

Nice To Haves

• More than two years of customer service experience.
• Greater than six months of Intermountain Homecare Home Medical Equipment or a minimum of six months as Patient Equipment Care Specialist title.
• Prior experience working with medical equipment
• Office Coordination experience.
• Patient care experience.

Responsibilities

• Intaking, coordinating, and ensuring timely implementation of Home Medical Equipment and supply orders.
• Filling patient orders, coordinating deliveries, and responding to patient requests.
• Providing patient education and facilitating patient set ups or fittings.
• Providing instruction to clients and caregivers in the use, care, and safety of supplies and equipment.
• Helping customers that come into facilities and performing supportive office work.
• Exhibiting exceptional customer service on incoming and outgoing phone calls.
• Helping customers in a retail setting and fulfilling orders directly with patients.
• Facilitating the set-up of medical equipment and supplies by assigning appropriate delivery methods.
• Verifying client specific needs and selecting appropriate equipment based on assessment and physician orders.
• Processing Point of Sale (POS) sales requests, including computer order entry, receiving payment, and coordinating delivery or pick-up.
• Communicating patient condition and equipment/supply use issues to appropriate staff.
• Demonstrating problem identification and resolution skills, addressing concerns in a timely manner.
• Maintaining an understanding of Medicare, Medicaid, and third-party billing requirements and the Homecare's equipment order processing system.
• Ordering, stocking, and tracking inventory.
• Coordinating the acquisition of medical equipment and supplies with the HME store to maintain acceptable par levels.
• Working on more complex assignments and service recovery initiatives.
• Aiding other caregivers in problem solving and resolution skills.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed