$23/hr Escrow Support

TEKsystems • Moorpark, CA

2d • Onsite

About The Position

The Home Loan Specialist / Loan Closing Assistant plays a key role in supporting the Closing, Funding, and Financial departments by assisting brokers, settlement agents, and internal teams throughout the loan closing process. This position serves as a primary point of contact for closing‑related inquiries, performs back‑office loan tasks, and helps ensure files are compliant, complete, and ready to close. This is an excellent opportunity for candidates seeking to start or grow a career in the mortgage and financial services industry.

Requirements

• High school diploma or equivalent required
• Candidates without a degree must have at least 1 year of relevant work experience
• Strong phone skills with excellent customer service and professionalism
• Ability to quickly learn new processes and adapt in a fast‑paced environment

Nice To Haves

• Mortgage, title, escrow, or financial services experience preferred but not required
• Recent graduates or candidates with minimal experience are encouraged to apply
• Experience with Encompass is preferred but not required
• Ability to become certified in Fee Collaboration and Closing
• Home loan processes
• Loan administration and documentation
• Mortgage and loan processing
• Data entry and documentation review
• Phone etiquette and phone support
• Administrative and customer service support
• Title companies and title insurance exposure
• Closing support and mortgage servicing
• Financial services knowledge
• General understanding of federal, state, and local regulations preferred

Responsibilities

• Handle inbound calls from brokers and settlement agents, answering closing‑related questions and providing guidance
• Call volume may range from 5–25 calls per day, depending on business needs
• Respond to portal messages, emails, and chat inquiries related to loan closings
• Perform back‑office functions, including document preparation, review, and title clearance
• Troubleshoot and coordinate third‑party orders (title, appraisal, hazard insurance, flood certification, credit, etc.)
• Collaborate with internal departments to ensure loan files are accurate, complete, and ready to close
• Evaluate loan files for product guideline and regulatory compliance
• Maintain accurate records and documentation of loan activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees