Home Loan Processing Manager (SAFE)

Wells Fargo•Shoreview, MN

5d•$85,000 - $133,000•Hybrid

About The Position

Wells Fargo is seeking a Lending Operations Manager (SAFE) in Home Lending as part of Consumer Lending. In this role, you will manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities. You will engage stakeholders and internal partners associated with the Lending Operations functional area, identify and recommend opportunities for process improvement and risk control development, and participate in the formulation and implementation of new and revised systems, policies, and guidelines. You will oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies, make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met, and interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management. You will collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers, manage allocation of people and financial resources for Lending Operations, and mentor and guide talent development of direct reports and assist in hiring talent. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

4+ years of experience in Customer Service, Loan Administration, Collections, Sales or Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
2+ years of Leadership experience
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Meeting Loan Originator requirements under Regulation Z (LO)
Acceptable background investigation results
Meeting applicable financial responsibility, character, general financial fitness and criminal background standards

Nice To Haves

Experience supporting Wealth & Investment Management (WIM), Private Bank, High Net Worth, or Affluent client mortgage transactions
4+ years of home loan mortgage processing experience
Change leadership experience
Strong coaching and talent-development skills with a track record of providing timely feedback
Experience holding individuals accountable to performance expectations, commitments, and business objectives
Ability to assess issues, make quick decisions, implement solutions, and influence change
Exposure to the Wells Fargo's CORE origination system
Strong communication skills and ability to articulate complex material to a diverse audience
Strong organizational, multi-tasking, and prioritizing skills
Apply data-driven analysis to guide decision-making and improve performance
Utilize data insights to optimize strategies and achieve measurable outcomes
Ability to cultivate a customer-centric culture, ensuring best-in-class loan processing experiences through streamlined workflows, compliance excellence, and personalized service delivery

Responsibilities

Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
Engage stakeholders and internal partners associated with the Lending Operations functional area
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
Participate in the formulation and implementation of new and revised systems, policies, and guidelines
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
Manage allocation of people and financial resources for Lending Operations
Mentor and guide talent development of direct reports and assist in hiring talent