Home Loan Advisor

VyStar Credit Union•Jacksonville, FL

9d•Hybrid

About The Position

The incumbent is responsible for originating residential first mortgage and equity loans and participates in related business development activities. The incumbent ensures that members receive quality mortgage loan origination servicing in accordance with VyStar mortgage lending policies, practices and procedures. The incumbent counsels members and acquires the information needed to evaluate credit applications.

Requirements

Minimum of two years prior experience in the mortgage, consumer lending or commercial banking industry preferably.
Must pass National NMLS training and obtain NMLS # as well as maintain annual education requirements.
Must have and maintain a valid driver’s license.
Must be self-disciplined and goal oriented worker with a demonstrated ability to work independently.
Superior communication skills are required.
Familiarity with conventional, VA, FHA, and equity loan financing as well as the knowledge of all regulations governing mortgage lending is preferred.
Must be able to work independently on a very professional level.
Excellent communication skills including presentation skills.
Ability to interface effectively with members, and potential clients to ensure smooth work flow and provide efficient service to members while staying abreast of changing policies and procedures.

Nice To Haves

Familiarity with conventional, VA, FHA, and equity loan financing as well as the knowledge of all regulations governing mortgage lending is preferred.
Continuing education via local conferences and workshops and membership in affiliated mortgage banking associations should be established as time and resources allow for updates on federal regulations and secondary market requirements.

Responsibilities

Travels to assigned branch location to originate residential mortgage loans in VyStar branch and Call Center locations and assists the solicitation of residential first mortgages and equity loans in conjunction with Marketing initiatives.
Provide quality service to members and potential members seeking residential mortgage loans.
Interview applicants to counsel individual borrowers to ensure that they acquire a loan product appropriate to their individuals’ needs and circumstances.
Clearly explain loan options to the applicant as well as counsel individual in the home financing process.
Acquire and analyze pertinent financial and credit data.
Enter data into the point of sale origination software to complete the loan application.
Run DU and analyze DU Finding and Credit report.
Discuss application with member, counsel and answer member questions concerning mortgage loan programs.
Request any additional information required to complete the loan application package prior to submission for processing.
Set proper expectations with the member regarding loan process including but not limited to: Initial Disclosures, intent to proceed, interest rate lock policy, appraisal, loan processing time lines, additional documentation requesting, loan closing.
Direct nonmembers to branch staff to establish membership.
Maintain communication with all support staff regarding progress of each mortgage loan file and communicate status and information to member.
After performing pre-approval counseling by reviewing credit and Direct Underwriter findings assign viable purchase money transactions, Jumbo loans and 80/10/10 requests to their MLO assigned partner as well as other complicated mortgage transaction as needed.
Regularly attend various branch sponsorships to cultivate new mortgages.
Regularly attend branch sales meetings.
Prepare content for branch sales meetings periodically as a Subject Matter Expert.
Attend and help coordinate branch seminars relating to first time home buyers, seller seminars or buyer’s seminars.
Act as main point of contact for information and guidance within the branch and or Call Center setting for members in connection with refinance transactions.
Document communication with the member and/or other interested parties in the loan transaction in the mortgage origination software application.
Assist the assigned mortgage loan processor and closer to obtain documentation to ensure a smooth mortgage loan process.
Proactively communicate status of loan throughout the loan process to members and other parties to the transaction.
Make a concerted effort to attend the mortgage loan closing with the member.
Review monthly production reports with the Mortgage Loan Officer Manager to ensure goals are being met.
Generate enthusiasm for all VyStar’s products and services through the cross-selling process.
Cross sell other credit union services.
Support VyStar’s mission to become the primary financial institution of our members by providing service in an expeditious and courteous manner.
Educate members and inform them of the products and services we have to offer.
Strive to meet individual goals by identifying opportunities to cross sell VyStar products and services and make referrals to branch Member Relationship Specialists and other VyStar business partners, i.e. Investment Services, Business Services, etc.
Consistently demonstrate VyStar Excellence with providing service to the membership, credit union employees, and third party vendors.
Consistently adhere to VyStar core values and Code of Ethics and act in accordance with corporate defined values and ethics.
Responsible for understanding mortgage department goals as well as Credit Union goals and pro-actively works toward attainment of those goals.
Identify and make recommendations to department Mortgage Origination Management regarding process improvements, quality service and increased efficiencies within the department.
Perform other duties as assigned.
Proactively help identify, assess, manage, and report risks within their domain of work.
Maintain vigilance in safeguarding operations while ensuring compliance with regulatory mandates.
Demonstrate VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus, Connect, Understand, Counsel, Advance, Verify.