Home Lending Sales Manager (New England Region)

NBT Bancorp • Glastonbury, NH

10d • Hybrid

About The Position

Responsible for achieving the bank's first lien home lending closed volume and fee income goals, while controlling origination-related expenses within the business line budget. This role provides leadership and technical expertise to assigned Home Lending Loan Originators to help them achieve volume goals and adhere to budget parameters. The position is also responsible for coordinating business development efforts for the Home Lending Department and assisting the Director of Home Lending Sales with marketing and product development efforts. A key aspect of this role is to work collaboratively with the Directors of Home Lending Sales & Operations, Operations, and Secondary Market Management to ensure a smooth operational process flow from origination to closing. Additionally, the role involves guiding and training Loan Originators on the Bank's Home Lending Loan Origination System.

Requirements

• Bachelor's degree in Business, Finance, Marketing or Communications or equivalent education and work experience.
• Minimum 5 years experience in loan originations.
• Must possess leadership competencies including engaging the team to deliver measurable outcomes, achieve desired results, and develop, coach, and mentor team members.
• Excellent verbal and written communication skills.
• Excellent customer service skills – internal & external.
• Excellent business development skills.
• Knowledge of Secondary Market requirements, State & Government programs.
• Demonstrates leadership skills.
• Broad based knowledge of all aspects of residential mortgage.
• Must be highly independent and able to multi-task in a high-pressure environment.
• NMLS Certification required or ability to obtain upon hire.
• Must be authorized to work for any employer in the U.S. Sponsorship for an employment Visa is not available.

Nice To Haves

• Travel less than 50%
• Driver's License required
• Reliable transportation required
• Must work nights and weekends as needed to assist loan originators with business development activities, outside networking events, trade shows, etc.
• Must be willing to travel extensively throughout defined state(s) region.
• May require overnight stays.

Responsibilities

• Train, develop and mentor assigned Mortgage Loan Originators on loan pre-qualification, pre-approval, application packages, weekly pipeline management, monthly closings, and business development activities.
• Lead Originators in achieving closed loan production goals while adhering to budget.
• Coordinate and manage business development and networking efforts with internal and external customers, including calls to Realtors, Home Builders, and other referral sources, as well as participation in trade shows, educational events, and promotional events.
• Lead the development of productive referral relationships with branches and other Bank Business Partners to maximize cross-selling opportunities and promote profitable growth within assigned states/region.
• Establish individual loan production goals for each assigned loan originator.
• Conduct quarterly coaching sessions with each loan originator to assess performance against goals, discuss market changes/needs, and provide business line metrics.
• Assist with marketing and product development efforts, including market research, profitability and feasibility analysis, and recommendations for products or promotions.
• Work with the Home Lending Operations Manager to ensure smooth loan processing from origination to closing and achievement of high-quality customer service standards, including reduced turnaround closing times.
• Perform other duties as assigned.

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance.
• Tuition Reimbursement.
• Employee Assistance Program (EAP).
• Pet Insurance.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
• Paid Sick and Safe Leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager