Home Lending Closing Specialist IV - Jacksonville, FL
About The Position
As a Closing Specialist IV in Home Lending, you will represent the pinnacle of expertise within the Closer career path. You will require an advanced skill set and comprehensive knowledge across a diverse range of products. This position demands cross-functional capabilities, adept handling of complex scenarios, and the ability to serve as a resource for peers and leaders. You will demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations, and exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently. You will also provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
Requirements
- Minimum of 4 years of experience in mortgage loan processing/closing.
- High School Diploma or equivalent is required
- Proficiency in handling Conventional Refi and Purchase, CEMA/Co-op, NY, New Construction, TX 50a6, FHA/VA, HAP/DPA, Coverage, Hotline, and HELOC.
- Strong ability to manage and prioritize tasks effectively.
- Excellent communication skills and the ability to work collaboratively with various stakeholders.
Nice To Haves
- A bachelor's degree is preferred
Responsibilities
- Demonstrate expert knowledge in mortgage originations, with a focus on mortgage operations.
- Exhibit strong troubleshooting and problem-solving skills to address and resolve issues efficiently.
- Provide excellent communication and customer service, ensuring clear and effective interactions with clients and partners.
- Collaborate effectively with internal and external partners to achieve common goals.
- Propose innovative solutions to problems, utilizing all available resources to enhance processes.
- Manage and prioritize an individual pipeline to ensure timely and accurate processing.
- Work with vendors to resolve any post-signing issues or concerns.
- Communicate with settlement agents or closing attorneys to verify fund disbursement.
- Retrieve disbursement delay monetary shortages from settlement agents.
- Engage with partners and settlement agents via phone to maintain clear communication.
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
