IT Specialist - Jacksonville, FL

Military Spouse Corporate Career Network • Jacksonville, FL

2d • Onsite

About The Position

At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

Do you take pride in resolving complex technical challenges while providing exceptional support to the teams who rely on them? As an IT Specialist at UES, one of the fastest growing AEC firms in the country, you will play a critical role in maintaining our technology infrastructure across the Florida Region. Based in our Jacksonville, FL office, you will troubleshoot hardware and software issues, provide dedicated end-user support, and assist with system upgrades to ensure seamless operational continuity. We are looking for a tech-savvy, service-oriented professional who views every technical hurdle as an opportunity to deliver world-class service. Your expertise will ensure our employees have the reliable access they need to build the infrastructure that keeps our world moving. Ready to join a team that values technical excellence and service? Apply today!

Requirements

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
• 2+ years of experience in IT support or a related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner

Nice To Haves

• A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users
• Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix
• A dependable professional who excels at managing day-to-day technical needs and responding to user requests with a strong sense of urgency
• Strong interpersonal skills with the ability to remain professional and communicative during high-priority technical outages or tight project deadlines
• A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations

Responsibilities

• Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
• Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
• Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
• Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
• Work closely with the national IT team on special projects and escalate complex technical issues to senior staff or vendors when necessary
• Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree