Home Inspector/Home Evaluator - DC Area

Birdwatch • Washington, DC

8d • Remote

About The Position

Birdwatch PBC is a growing company dedicated to simplifying homeownership for modern homeowners. We coordinate preventive maintenance, handle repairs, and assist with home improvements. Our service is built on a foundation of accountability, trust, and exceptional customer care. We are seeking episodic, part-time Home Evaluators for the DMV area to join our mission-driven team. This role is crucial as the first in-person contact between Birdwatch and our members, setting the tone for a long-term relationship. Home Evaluation Specialists use their deep understanding of residential systems to deliver clear, actionable insights, helping homeowners maintain and improve their properties without stress. By combining technical expertise with exceptional people skills, this role ensures members feel informed, supported, and confident in their home care journey. Every visit reflects Birdwatch’s mission to revolutionize home maintenance, blending professional expertise with genuine human connection.

Requirements

• Deep understanding of residential systems.
• Technical know-how.
• Exceptional people skills.
• Professionalism.
• Warmth.
• Empathy.
• Ability to speak confidently with homeowners about their property’s condition, systems, and future maintenance needs.
• Ability to deliver clear, actionable insights through a walk-and-talk evaluation.
• Ability to identify both urgent concerns and long-term care needs.
• Active listening skills.
• Ability to communicate in a way that makes members feel understood and supported.
• Ability to review member onboarding details to create a personalized experience.
• Ability to spot basic safety concerns (e.g., gas issues, missing detectors, loose handrails).
• Ability to manage multiple tasks in the field efficiently (note-taking, photography, real-time engagement).
• Ability to proactively support teammates.
• Commitment to delivering exceptional customer experiences.

Nice To Haves

• Experience in home inspection or evaluation.
• Experience in property management.
• Experience in customer service.
• Familiarity with the DC Area.

Responsibilities

• Act as the trusted first point of in-person connection between Birdwatch and members.
• Set the tone for a long-term relationship built on expertise, empathy, and care.
• Use deep understanding of residential systems to deliver clear, actionable insights.
• Help homeowners maintain and improve their properties without stress or alarm.
• Combine technical know-how with exceptional people skills.
• Ensure members feel informed, supported, and confident in their home care journey.
• Build immediate trust with members by showing up with professionalism, warmth, and empathy.
• Confidently speak with homeowners about their property’s condition, systems, and future maintenance needs.
• Deliver clear, actionable insights through a walk-and-talk evaluation.
• Demonstrate deep technical knowledge of residential systems and identify both urgent concerns and long-term care needs.
• Listen actively and communicate in a way that makes members feel understood and supported.
• Review each member’s onboarding details to create a personalized, seamless visit experience.
• Spot basic safety concerns such as gas issues, missing detectors, or loose handrails, and advise accordingly.
• Manage multiple tasks in the field efficiently, including note-taking, photography, and real-time engagement with members.
• Proactively support teammates when schedules allow, contributing to a positive and collaborative team culture.
• Uphold Birdwatch’s mission to revolutionize home maintenance by delivering exceptional customer experiences.

Benefits

• Flexible scheduling.
• Meaningful work.
• Opportunity to build long-term relationships with homeowners.
• Chance to use expertise without the grind of endless reports or rushed service calls.
• Skills are respected, voice is heard, and impact is visible.
• Team members feel supported every step of the way.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed