Home Inspector/Home Evaluator - Northern Virginia

Birdwatch • Washington, DC

7d • Hybrid

About The Position

Birdwatch exists to simplify the lives of modern homeowners by coordinating preventive maintenance, handling repairs, and assisting owners in making improvements to their homes. This role is episodic, part-time work in the DMV area with flexible scheduling and career opportunities. Birdwatch is fanatical about customer service and building a terrific place to work, seeking candidates who want to make a difference, be valued, and contribute to expanding the company culture. The team is considered the greatest resource, and the company strives to take great care of them.

Requirements

• Deep understanding of residential systems.
• Exceptional people skills.
• Technical know-how.
• Professionalism.
• Warmth.
• Empathy.
• Ability to speak confidently with homeowners about property condition, systems, and maintenance needs.
• Ability to deliver clear, actionable insights through a walk-and-talk evaluation.
• Ability to identify urgent concerns and long-term care needs.
• Active listening skills.
• Ability to make members feel understood and supported.
• Ability to review onboarding details for personalized experiences.
• Ability to spot basic safety concerns and advise accordingly.
• Ability to manage multiple tasks in the field efficiently (note-taking, photography, real-time engagement).
• Ability to proactively support teammates.
• Commitment to delivering exceptional customer experiences.

Nice To Haves

• Experience in home inspection or home evaluation.
• Experience in property management.
• Experience in customer service.
• Experience in residential systems maintenance or repair.

Responsibilities

• Serve as the trusted first point of in-person connection between Birdwatch and members, setting the tone for a long-term relationship.
• Use deep understanding of residential systems to deliver clear, actionable insights that help homeowners maintain and improve their properties.
• Combine technical know-how with exceptional people skills to ensure members feel informed, supported, and confident.
• Build immediate trust with members through professionalism, warmth, and empathy.
• Confidently speak with homeowners about their property’s condition, systems, and future maintenance needs.
• Deliver clear, actionable insights through a walk-and-talk evaluation without causing stress or alarm.
• Demonstrate deep technical knowledge of residential systems and identify both urgent concerns and long-term care needs.
• Listen actively and communicate in a way that makes members feel understood and supported.
• Review each member’s onboarding details to create a personalized, seamless visit experience.
• Spot basic safety concerns (e.g., gas issues, missing detectors, loose handrails) and advise accordingly.
• Manage multiple tasks in the field efficiently, including note-taking, photography, and real-time engagement with members.
• Proactively support teammates when schedules allow, contributing to a positive and collaborative team culture.
• Uphold Birdwatch’s mission to revolutionize home maintenance by delivering exceptional customer experiences.

Benefits

• Flexible scheduling.
• Meaningful work.
• Chance to build long-term relationships with homeowners.
• Opportunity to use expertise without the grind of endless reports or rushed service calls.
• Supportive team environment.
• Skills are respected, voice is heard, and impact is visible.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed