Home Improvement Inside Sales Rep

Wonderly

7d•$70,000 - $120,000•Remote

About The Position

Wonderly is hiring experienced home improvement callers to handle homeowner leads generated for home services contractors. The role sits between the incoming lead and the contractor: callers qualify homeowners and book in-home appointments so contractors can visit and close the job. The team works across hundreds of contractors, and callers can contribute ideas to improve call, qualification, and follow-up processes. The team is still being built, with opportunities for strong performers to take on leadership as it grows. The role requires 60–70-hour weeks and coverage aligned with lead activity, including some weekends. New hires are expected to take ownership of calls and bookings within their first two weeks. Processes may change quickly based on results. The position is remote in the US and Canada. Compensation is $70,000–$120,000 in base pay plus on-target earnings, along with equity in Wonderly.

Requirements

Experience in home improvement, remodeling, or home services sufficient to discuss homeowners’ projects.
Experience booking homeowner appointments at real volume.
Ability to qualify leads and move homeowners from initial interest to a booked appointment without being pushy.
Persistent follow-up until there is a yes or a clear no.
Ability to maintain clear, accurate notes about lead status.
Care about whether appointments show up and result in closed jobs, not only appointment volume.
Take ownership of leads and follow through when one is at risk of slipping.
Work quickly because leads can go cold within minutes.
Recover quickly after a bad call and move on to the next one.
Comfort with ambiguity and rapidly changing processes.
Availability for 60–70-hour weeks and coverage that includes some weekends.

Nice To Haves

Experience as an inside sales representative or appointment setter in remodeling or home services.
Experience as a customer service representative or scheduler at an HVAC, plumbing, or roofing company booking jobs by phone.
Experience as a lead coordinator or intake specialist qualifying and routing homeowner leads.

Responsibilities

Call new homeowner leads promptly and qualify them.
Book in-home appointments on contractors’ calendars.
Follow up with unsold and cancelled appointments to get them back on the calendar.
Log every call and outcome so lead status is clear.
Own calls and bookings and ensure leads are handled through to a clear outcome.
Provide feedback and suggestions to improve calling, qualification, and follow-up processes.