Home Health Team Assistant- Referrals

Allina Health

2d • $22 - $30 • Remote

About The Position

Coordinates day-to-day office support and management, scheduling and staffing, and data management for Home Care Administration. Collaborates with leaders to address questions and resolve issues. This is a referral support and customer service-focused position for new patients, performed remotely. The role is scheduled for 8-hour day shifts, Monday through Friday, 8:00 AM to 4:30 PM, with occasional weekends.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies.
• Preferred: 0 to 2 years of healthcare, home care, and/or hospice experience.
• Preferred: 0 to 2 years of strong customer service, office, and computer skills.

Nice To Haves

• High school diploma or GED.
• Associate's or vocational degree, or bachelor's degree.
• Certified Nursing Assistant (CNA), Licensed Practical Nurse (LPN), or Health Unit Coordinator (HUC) certification/license upon hire.
• Medical background, such as CMA or LPN.
• Epic/Excellian experience.

Responsibilities

• Staff assigned schedules with appropriate personnel.
• Track, update, review, and communicate schedule changes daily.
• Use automated medical record scheduling and other systems as needed.
• Enter and update timecards and mileage reimbursements.
• Respond to calls, questions, and concerns in a timely manner.
• Track and coordinate assigned reports and data management.
• Coordinate new employee orientation or onboarding related to equipment, paperwork, training, and supplies as needed.
• Review, process, and resolve claims issues in assigned work queues as needed.
• Update and distribute department directories and phone lists.
• Process charts, orders, labs, and interdisciplinary team meeting information as needed.
• Field patient and family calls and route them to the appropriate team member to facilitate admissions and visits as needed.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed