Home Health Sales Executive

Pathwell Health•La Mesa, CA

20h

About The Position

The Home Health Sales Executive is responsible for business development and educating patients, families, and key referral-partner constituents—including physicians, case managers, and discharge planners. The role supports continuity of care, smooth interactions, and clear communication among the people involved in home health services. The position is based in La Mesa, California, and involves travel to clients and community locations as required. The role develops referral relationships, promotes the organization’s home health services, and works toward market-share and personal production goals. It also includes sales administration, coordination with intake and interdisciplinary teams, and helping address concerns raised by referral sources, patients, or families. The organization describes a supportive environment with knowledge-sharing, mentorship, and opportunities for career development.

Requirements

Associate degree or equivalent required.
Previous home health experience is mandatory.
Knowledge of medical terminology.
Excellent written and verbal communication skills.
Strong customer-service and relationship-building skills.
Good computer skills, including email, CRM software, Google Workspace, Google Meet, Zoom or other video-conferencing tools, PowerPoint, Microsoft Word, and Microsoft Excel.
Ability to travel on short notice to clients and community locations as required.
Must have a car with current insurance coverage and a valid driver's license.
Ability to articulate competitive advantages, specialty programs, and CMS guidelines.
Ability to coordinate and attend appointments and meetings.
Ability to create presentations and reports.
Ability to use good judgment in decision-making and problem resolution.
Ability to collaborate with internal administrative, clinical, and marketing teams.
Ability to work independently with minimal supervision and be self-motivated.
Interpersonal skills to interact effectively with physicians, other health specialists, management, and coworkers by phone, video conference, email, and in person.

Responsibilities

Establish and maintain productive relationships with case managers, discharge planners, and other relevant professionals at hospitals, home health agencies, nursing homes, long-term care facilities, assisted living facilities, and physician practices.
Conduct effective sales calls and meetings, including planning before and after calls, building rapport, asking questions, proposing solutions, handling objections, driving referrals, and converting referrals to admissions.
Educate the medical community about home health care and the organization’s services and programs through sales calls and literature.
Work toward weekly and monthly goals for increasing market share by developing existing and prospective referral accounts.
Achieve monthly personal production goals.
Complete sales administration duties, including maintaining accurate records, providing weekly tactical and strategic updates, handling paperwork delivery or pickup when needed, and responding to phone and email correspondence in a timely manner.
Participate in interdisciplinary team meetings and regular marketing meetings.
Assist the Intake Coordinator with care coordination and timely admission of home health patients.
Ensure referral-source expectations and the needs of patients and their families are being met.
Help identify and resolve issues, dissatisfaction, or problems experienced by referral sources, patients, or families.
Triage patient and family concerns, resolving matters within the scope of the role or escalating them to the appropriate clinical or administrative person or department.
Comply with organizational policies and procedures.
Perform other related duties as assigned.