Home Health Lead Intake Coordinator

Signature Healthcare at Home • Federal Way, WA

2d • Hybrid

About The Position

Signature Healthcare at Home is a leading provider of home health in Oregon and Washington, offering innovative home-based healthcare solutions. The team is dedicated to enhancing the lives of clients by helping them achieve and sustain health, activity, and independence, guided by the principle of “Care Where You Are.” As a subsidiary of The Pennant Group, Signature Healthcare at Home combines the stability of a large network with local operational autonomy. The company is seeking an experienced and motivated Lead Intake Coordinator for a full-time, in-office role based in Federal Way, with one hybrid day at the Port Orchard office.

Requirements

• High School diploma or equivalent.
• Minimum two years’ experience in an administrative position in a healthcare setting.
• Knowledge of medical terminology.
• Knowledge of insurance reimbursement process.
• Effective data entry, problem-solving, human relations, and oral/written communication skills.
• Demonstrates good communications, flexibility, and cooperation in performing job responsibilities.
• Possess a valid driver’s license and insurance in accordance with state and/or organization requirements.
• Basic computer skills and knowledge of office technology.

Nice To Haves

• Experience with HCHB preferred.

Responsibilities

• Oversees the daily work of Intake Coordinator(s), including the daily patient intake process.
• Directs all daily patient referral and intake operations consistent with CMS guidelines.
• Documents communication with patient and providers within the EMR.
• Learns, adapts, and implements new processes as needed.
• Audits and monitors referral documents for accuracy and completion.
• Completes pre-authorizations and insurance eligibility checks as required.
• Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members.
• Adheres to HIPAA regulations per Company policy and Federal regulations.
• Consistently represents Signature Healthcare at Home with integrity and professionalism, providing excellent customer service to all internal and external customers.
• Assists in identifying opportunities for additional/improved services and methods.
• Performs other duties and activities as delegated by the Operations Manager or Administrator/Clinical Manager.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Life and Disability Insurance
• Voluntary Benefits
• Up to 4 weeks of Paid Time Off (PTO)
• 6 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED