Home Health Lead Intake Coordinator

Pennant Group • Federal Way, WA

4d • Hybrid

About The Position

Signature Healthcare at Home is a leading provider of home health in Oregon and Washington, offering innovative home-based healthcare solutions. The team is dedicated to enhancing the life of every person they serve, focusing on health, activity, and independence. Their commitment to offering quality care for clients who wish to remain in their homes is guided by the principle "Care Where You Are." As a subsidiary of The Pennant Group, Signature Healthcare at Home benefits from the stability of a large network while operating with local autonomy. They are seeking an experienced and motivated Lead Intake Coordinator for a full-time, in-office role based in Federal Way, with one hybrid day in Port Orchard. Extended intake coverage is essential, and they are particularly interested in candidates comfortable working until 6:00 p.m.

Requirements

• High School diploma or equivalent
• Minimum two years’ experience in administrative position in healthcare setting
• Knowledge of medical terminology
• Knowledge of insurance reimbursement process
• Effective data entry, problem-solving, human relations and oral/written communication skills
• Demonstrates good communications, flexibility and cooperation in performing job responsibilities
• Possess a valid driver’s license and insurance in accordance with state and/or organization requirements
• Basic computer skills and knowledge of office technology

Responsibilities

• Oversees the daily work of Intake Coordinator(s), to include the daily patient intake process
• Directs all daily patient referral and intake operations consistent with CMS guidelines
• Documents communication with patient and providers within the EMR
• Learns, adapts, and implements to new processes as needed
• Audits and monitors referral documents for accuracy and completion
• Completes pre-authorizations and insurance eligibility checks as required
• Gathers, tracks, and maintains comprehensive working knowledge of community resources in collaboration with other team members
• Adheres to HIPAA regulations per Company policy and Federal regulations
• Consistently represents Signature Healthcare at Home with integrity and professionalism providing excellent customer service to all internal and external customers
• Assists in identifying opportunities for additional/improved services and methods
• Performs other duties and activities as delegated by the Operations Manager or Administrator/Clinical Manager

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Life and Disability Insurance
• Voluntary Benefits
• Up to 4 weeks of Paid Time Off (PTO)
• 6 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED