Home Health Intake Coordinator

Signature Healthcare at Home•Central Point, OR

22h•Onsite

About The Position

Join our dynamic healthcare team as a Home Health Intake Coordinator, where your organizational skills and compassionate approach will play a vital role in connecting patients with essential home health services. In this energetic role, you will be the first point of contact for new patient referrals, ensuring a smooth and efficient intake process. Your expertise in medical administrative support, patient management software, and health regulation policies will help facilitate seamless communication between patients, healthcare providers, and insurance companies. This position offers an exciting opportunity to make a meaningful difference in patients' lives while working in a fast-paced, supportive environment.

Requirements

Proven experience in a medical office setting or healthcare administrative support role.
Strong proficiency with Microsoft Office applications (Word, Excel, Outlook) and familiarity with medical office software such as EMR/EHR systems.
Knowledge of health regulation policies related to home health services and patient privacy laws (e.g., HIPAA).
Excellent customer service skills with the ability to communicate clearly via phone and client communication channels.
Familiarity with health insurance processes, billing procedures, and client management software.
Ability to handle sensitive information discreetly while maintaining high levels of accuracy through typing and data entry tasks.

Nice To Haves

Previous experience in dental or medical office environments is a plus; familiarity with medical terminology is highly desirable.

Responsibilities

Serve as the primary contact for incoming patient referrals via phone, email, and online portals, providing excellent customer service and clear communication.
Gather and verify patient information, including insurance details, medical history, and current health status, ensuring accuracy and confidentiality.
Utilize electronic health records (EHR) and patient management software to document intake details accurately and efficiently.
Coordinate with healthcare providers to schedule initial assessments and ensure all necessary documentation complies with health regulation policies.
Maintain thorough records of all communications, appointments, and documentation related to each patient’s intake process.
Assist with verifying insurance coverage, explaining benefits to patients, and addressing any billing or authorization questions.
Support the team by managing office tasks such as typing reports, maintaining confidentiality of sensitive information, and ensuring compliance with health regulations.