Home Health & Hospice Administration Specialist, Hybrid

McKesson•Richmond, VA

1d•Hybrid

About The Position

This role is responsible for existing customer management within the Home Health Administration (HHA) and Hospice Administration segments, supporting care providers who rely on McKesson programs to deliver critical patient care. Team members manage complex customer programs, including item formularies, order rules, trunk bin ordering, and insurance setup, ensuring alignment with customer needs and McKesson program offerings. This position plays a key role in onboarding, compliance, reporting, metrics tracking, and ongoing customer support, requiring strong problem-solving skills, attention to detail, and a compassionate, professional communication style. Team members regularly interact directly with home health and hospice clinicians and care providers, often addressing urgent issues that require timely, thoughtful resolution. This is an excellent opportunity for someone who thrives in a high-energy, fast-paced environment, enjoys analytical work, and is motivated by supporting customers whose work directly impacts patient care.

Requirements

0-2 years of relevant experience
2 years of customer service
Ability to understand complex processes and apply that knowledge to manage time‑sensitive, critical customer needs with accuracy and urgency.
Proven ability to engage directly with clinicians and care providers during time‑sensitive situations, calmly resolving issues and clearly explaining solutions with clear, candid, and professional care.
Strong intermediate level of experience in excel to include VLookups and Pivot Tables
Proven successful in understanding and delivering complex processes

Nice To Haves

Prior healthcare experience strongly preferred
Experience with Salesforce, Salesforce (SFDC), JEE, Google Work
Project management experience preferred

Responsibilities

Manage onboarding activities for new Home Health Administration and Hospice customers.
Support the ongoing administration of HHA program guidelines, including: Item formularies, Order rules, Trunk bin order setup and maintenance, Insurance configuration based on customer requirements.
Serve as a primary support partner for existing customers, responding to requests and troubleshooting issues with a high level of care, urgency, and professionalism.
Manage and support Trunk Bin ordering, ensuring care providers have the necessary supplies to deliver home health and hospice services.
Coordinate orders alongside other customer-driven tasks, balancing multiple priorities simultaneously.
Partner with internal teams and work streams to ensure customer requirements are met and maintained.
Actively participate in departmental projects and process improvement initiatives.
Build, run, and maintain reporting to support: Customer programs, Position and department metrics, Monthly performance tracking.
Use analytical and critical-thinking skills to review data, identify trends, understand customer process flows, and support root-cause problem solving.
Communicate directly with care providers and clinicians, often in urgent or high-pressure situations.
Interpret complex customer needs and clearly explain solutions with empathy, professionalism, and clarity.
Provide initial training (2–3 weeks) including in-office onboarding, foundational role responsibilities, hands-on systems training, and direct learning with the Senior Manager.
Facilitate continued shadowing and collaboration with team members.