Home Health Director of Nursing

BrightStar Care of Greater Waukesha•Pewaukee, WI

1d•Onsite

About The Position

At BrightStar Care of Greater Waukesha and Lake Country, we believe that exceptional care starts with exceptional leadership. As our Director of Nursing (DON), you will set the clinical vision and lead a dedicated team of nurses and caregivers committed to delivering a higher standard of care to clients across Waukesha County. You'll oversee every aspect of clinical operations, from quality assurance and compliance to client outcomes and staff development, ensuring our agency continues to uphold its reputation for excellence, integrity, and compassionate service.

Requirements

Current, unincumbered Registered Nurse (RN) license in the State of Wisconsin (Required)
3–5 years of clinical experience, including at least one (1) year in a home health agency or healthcare facility setting
Current CPR certification and negative TB test or chest X-ray
Valid driver's license and reliable transportation with active auto insurance
Demonstrated ability to supervise and develop staff and maintain compliance with clinical and regulatory standards
Exceptional assessment, organizational, and communication skills
Possess exceptional nursing assessment skills
Excellent customer service skills and ability to deal tactfully with clients, staff, and community
Proven ability to build quality and implement improvements within the operation

Nice To Haves

Bachelor's degree in nursing (BSN) (Preferred)
Experience with Joint Commission compliance and QAPI programs (Strongly Preferred)

Responsibilities

Provides care and leadership as defined within the State of Wisconsin Nurse Practice Act.
Conducts and oversees initial assessments, reassessments, and supervisory visits for skilled and non-skilled clients.
Prepares and reviews Plans of Care (POCs), clinical notes, and documentation for completeness, accuracy, and compliance.
Ensures all assessments and POCs are completed and signed by RNs within required timeframes (e.g., 60-day certification cycle).
Supervises, educates, and mentors clinical and caregiving staff, ensuring adherence to BrightStar Care's standards and policies.
Conducts competency validations and annual performance evaluations for all clinical team members.
Maintains Joint Commission accreditation and continuous readiness by conducting audits, ESC submissions, and performance improvement tracking.
Leads Quality Assurance and Performance Improvement (QAPI) activities and quarterly quality meetings.
Tracks infection control, client satisfaction, and safety outcomes to identify trends and implement improvement plans.
Ensures compliance with HIPAA, OSHA, and state/federal healthcare regulations.
Collaborates with ownership and operations leadership to ensure the agency remains in "good standing" with all accrediting bodies.
Regularly reviews Clinical Reports (RN Compliance, Supervisory Visits, Incident Tracking, Task Not Completed, etc.) to monitor quality and regulatory adherence.
Reviews incident reports and develops corrective actions and trend analyses for leadership.
Maintains organized and accurate clinical records for all clients, ensuring audit readiness.
Oversees both skilled and non-skilled home care processes from intake to discharge.
Verifies practitioner authorization, payer network status, and pre-authorization prior to case acceptance.
Ensures timely scheduling of skilled visits (typically within 24–48 hours) and reassessments for ongoing care needs.
Monitors supervisory visit frequency: every 60 days for skilled, 90 days for personal care, and 6 months for companion care.
Leads daily and weekly clinical meetings, including participation in office L10 and management meetings.
Works closely with the Branch Manager, HR Manager, and Owner on staffing, recruiting, and performance reviews.
Attends monthly Franchise Support Center Clinical calls and national Clinical Bootcamp.
Supports field staff and care coordinators with clinical guidance, escalation management, and client satisfaction follow-up.