Home Health Aide Coordinator (CNA)
About The Position
Customer service is central to our operations, and we're looking for candidates who excel in this area. If this is you, let's connect. We are a compassionate company driven by a personal commitment to exceptional care. Founded by the grandchildren of a former Department of Energy worker, we elevate the lives of energy workers with unwavering compassion and whole-person care. Our mission is guided by our founders' deep commitment to high-quality care under the Energy Employees Occupational Illness Compensation Program Act (EEOICPA). With over 14 years of experience and operations across 24 states, we strive to make a meaningful difference in the lives of energy workers and their families. We are seeking a skilled Home Health Aide Coordinator to join our team. This role is crucial in assessing patient needs, coordinating care, and ensuring effective communication among all parties involved in patient care. As the HHA Coordinator, you will serve as a specialist in coordinating Home Health Aide (HHA) services between Case Managers, HHAs, and Clients. This role includes overseeing scheduling logistics, compliance documentation, onboarding support, and care implementation processes. You will contribute to workforce stability, regulatory readiness, and operational efficiency by maintaining accurate records, resolving coverage gaps, and ensuring quality of service delivery.
Requirements
- High school diploma or equivalent required
- Completion of basic CNA or home health training preferred
- Experience with scheduling or care coordination systems
- Exceptional organizational, interpersonal, and communication skills
- Must pass a criminal background check
Responsibilities
- Coordinate HHA service delivery in alignment with patient plans of care.
- Support Case Managers by maintaining up-to-date HHA schedules and client assignment records.
- Serve as the first point of contact for shift call-ins; resolve or arrange coverage as needed.
- Track and verify documentation from HHAs for accuracy and compliance with agency standards.
- Assemble, prepare, and maintain HHA documentation packets.
- Collaborate with Case Managers to review Individualized Plans of Care (IPOC) and related documentation.
- Upload, label, and organize completed documents in the appropriate electronic care platform.
- Support the onboarding process, including HHA orientations, documentation reviews, and training follow-ups.
- Deliver care kits and binders to new clients as requested.
- Conduct in-service sessions, assist with incident tracking, and provide administrative support for HHA terminations.
- Maintain open communication with HHAs to relay updates, policy changes, or procedural adjustments.
- Perform general administrative tasks, audits, and assist with special projects as directed by the Case Manager or Regional Director.
- Performs other duties as assigned.
Benefits
- Medical, Dental & Vision Insurance
- 401(k) Retirement Plan with employer match
- Paid Time Off (PTO) and Holiday Pay
- Disability Insurance and Life Insurance Options
- Health Savings Account (HSA) and Dependent Care Spending Account (DCSA)
- Employee Assistance Program (EAP)
- Sunshine Fund for peer-supported financial assistance during unexpected hardships.
- Internal Referral Bonuses
- Supportive and Inclusive Culture
- Mission-Centered Work
- Opportunities for Growth and Development
- Recognition Programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
