ome Furnishings Consultant Trainee

American Furniture Warehouse•Littleton, CO

1d•$46,000 - $120,000•Onsite

About The Position

As a sales professional or Home Furnishings Consultant here at American Furniture Warehouse, you will be advising and guiding AFW customers while assisting in the selection of home furnishings and accessories for their homes. At AFW, we offer our customers a low pressure, professional shopping experience. As a Home Furnishings Consultant, you use basic selling skills to guide the customer through our showrooms selecting furniture and home décor products to help them create something fresh and new in their homes. At American Furniture Warehouse, we are looking for the best candidate that wants to be part of continuing our mission of providing our customers with the greatest values in home furnishings and accessories. The guiding principle at AFW is to create the best shopping experience possible with our knowledgeable home furnishings consultants ready and willing to assist them.

Requirements

Willingness to learn about the industry, the products, and the customers
Maintain a professional appearance and follow the dress guidelines.
Attend daily meetings and required training.
Have a flexible schedule and work all shifts, which include weekends, evenings, and holidays.
Follow the guidelines set forth in the AFW Code of Conduct for Home Furnishings Consultants.
Ability to learn and apply new technologies including tablets, iPads, and basic computer knowledge.
Experienced in meeting high customer expectations.
Have a Do It Right the First-Time mentality.
Detail oriented with strong follow up and follow through skills.
Possess excellent time management abilities.
Strong interpersonal and communication skills.
Understand website navigation and point of sales systems to proactively leverage technology to facilitate the overall customer experience.
Ability to analyze and assist in multiple selling scenarios.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to problem solve and find viable customer solutions; acquires a strong knowledge base for all products we offer.
Understand and excels in a retail sales industry dynamic.
Customer focused with good verbal and written communication skills. Needs the ability to work in one-on-one and team environments.
Ability to navigate multiple computer systems, type 35+ wpm, and develop proficiency with STORIS.
Ability to regularly use computers for ordering, communication, documentation, and scheduling.
Requires the ability to maneuver in confined and at times congested areas.
Requires the ability to sit, stand, walk, stoop, & bend for 8 plus hours a day.
Requires constant use of arms, hands, fingers, eyes, legs, and back.

Nice To Haves

Certifications and licenses related to business are preferred.
Experience in retail or a sales-focused environment is preferred.
High School Diploma preferred.
Two year Business or Design degree preferred.

Responsibilities

Assist in the maintaining of the showroom including daily cleaning, vacuuming, and tagging.
Adhere to the AFW asset protection policies in helping to identify and prevent fraud.
Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
Demonstrate a customer-first mindset and be accessible to ensure every customer has a great shopping experience.
Connect with customers by asking open-ended questions to assess needs and make relevant merchandise suggestions.
Educate customers on our products, policies, and events.
Commitment to AFW’s safety policies and procedures
Capable of walking the show floor to ensure customers are being assisted.
Speak knowledgeably and confidently to customers about styles, fit, fabrics, price, and trends in home furnishings.
Assist in multiple selling scenarios.
Balance team and individual responsibilities; contribute to building positive team spirit; support everyone’s efforts to succeed.
Follow guidelines and directives from Management.
Follow policies and procedures; support AFW’s goals and values.
Exhibit sound and accurate judgment; support and explain reasoning of company policies includes appropriate people in decision-making process.
Understand the selling process; ability to guide customers through processes and execute viable solutions. Attention to detail is a critical part of the overall process requiring high accuracy.
Prioritize and plan work activities; use time efficiently.
Observe and follow safety and security procedures and initiatives.
Be consistently at work and on time. Must also have full availability for scheduling including evenings and weekends.