Home Finding Specialist

Progress Residential • Tempe, AZ

1d • Remote

About The Position

The Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required. Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies. Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal. Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns. Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Requirements

• High School diploma or GED required.
• Proven experience in customer service, ideally in a service-oriented role.
• Strong communication and collaboration skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Motivated to achieve service excellence.
• Capable of working effectively in a fully remote role

Nice To Haves

• Basic knowledge of maintenance and property management is a plus.

Responsibilities

• Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability, and directing prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.
• Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders. Transfer calls to the Home Finding Consultant for additional assistance when necessary.
• Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.
• Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.
• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Benefits

• Medical, dental, vision, parental leave, 401(k) with company match and more.
• PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED