Bilingual Home Finding Specialist

Progress Residential • Tempe, AZ

1d • Remote

About The Position

The Bilingual Home Finding Specialist serves as the initial point of contact for prospective residents, offering a high level of customer service and support throughout the rental home inquiry process. This role focuses exclusively on handling inbound calls, addressing questions, and providing information to ensure a smooth and positive experience. The Home Finding Specialist will aim to resolve inquiries in a single call whenever possible and will transfer calls to the Home Finding Consultant if further assistance is required. Progress Residential is a leading property manager of single-family rental homes nationwide, creating an enjoyable living experience for residents and an empowering, people-first culture for team members. They are a certified Great Place to Work® for two consecutive years.

Requirements

• High School diploma or GED required.
• Must be fluent in Spanish.
• Proven experience in customer service, ideally in a service-oriented role.
• Strong communication and collaboration skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Motivated to achieve service excellence.
• Capable of working effectively in a fully remote role.

Nice To Haves

• Basic knowledge of maintenance and property management is a plus.

Responsibilities

• Serve as the first point of contact for prospective residents, addressing general inquiries and providing general information about property availability.
• Direct prospective residents to Home Finding Consultants, or to an online rental application portal containing information prepared by or under the direction of real estate license holders.
• Strive to resolve inquiries in a single call by directing prospective residents to guidance prepared by real estate license holders.
• Transfer calls to the Home Finding Consultant for additional assistance when necessary.
• Provide a positive and efficient experience for prospective residents, addressing their concerns and resolving issues promptly.
• Keep accurate records of interactions, tracking inquiries and call outcomes to ensure effective follow-up and reporting.
• Handle high volumes of inbound calls efficiently while following standardized protocols to ensure consistency in communication, professionalism, and compliance with company policies.
• Serve as point of contact for prospective residents navigating the rental home finding process by communicating property requirements and assisting with directions for self-showings and instructions on accessing the online rental application portal.
• Respond promptly to inquiries, providing general information about available properties and addressing any questions or concerns.
• Maintain accurate and detailed records of customer interactions and inquiries for efficient follow-up and tracking.

Benefits

• Competitive Compensation - Including performance-based bonuses that reward your contributions.
• Comprehensive Benefits Package - Medical, dental, vision, parental leave, 401(k) with company match and more.
• Generous Time Off – Enjoy PTO based on tenure, 13 paid holidays and 1 floating holiday.
• Ongoing Learning and Development - Quarterly summits, town hall meetings and continuous training to support your professional growth.
• A Culture that Celebrates You - We believe in collaboration, recognition and having fun while doing important work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED