Home Delivery Operations Coordinator (on-site)
About The Position
Fitlife Foods is seeking a Home Delivery Operations Coordinator to support the daily execution of their home delivery fulfillment and distribution operations. This role is crucial in ensuring customer orders are accurately bagged, staged, and prepared on schedule. The coordinator will facilitate smooth coordination among fulfillment teams, drivers, customer service, and operational partners. The ideal candidate is organized, dependable, detail-oriented, and comfortable working in fast-paced operational environments where priorities can shift quickly. Fitlife Foods values accountability, teamwork, urgency, and continuous improvement, and this role is integral to delivering a consistent and positive customer experience.
Requirements
- 1+ years of experience in fulfillment, warehouse, logistics, food production, retail operations, or delivery environments preferred.
- Prior experience in a lead, coordinator, or high-volume operational support role preferred.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize effectively in fast-paced environments.
- Strong communication and problem-solving skills.
- Comfortable working cross-functionally with operational teams.
- Experience with operational systems, fulfillment software, or delivery platforms preferred.
- Food production, meal delivery, warehouse, or logistics experience preferred.
- Ability to stand and move throughout production and fulfillment areas for extended periods.
- Ability to lift to 50 pounds periodically.
- Ability to work in refrigerated and warehouse-style environments.
- Ability to work flexible schedules, including early mornings, weekends, and periodic Sundays, based on operational demands.
Responsibilities
- Support the daily execution of home delivery fulfillment operations.
- Assist with coordinating order bagging, staging, and distribution activities.
- Help ensure customer orders are prepared accurately and on schedule.
- Monitor workflow and communicate operational concerns to leadership.
- Provide hands-on operational support during peak production periods.
- Support onboarding and training efforts for fulfillment team members.
- Reinforce operational procedures, organization, and accountability standards.
- Help maintain high standards of order accuracy and customer experience.
- Partner with Customer Service teams to help resolve delivery-related concerns.
- Escalate recurring operational or customer issues to leadership appropriately.
- Support a customer-first culture throughout the fulfillment operation.
- Assist with route preparation and delivery coordination activities.
- Utilize systems such as ShipStation, FedEx, Parsley, and related platforms to support operational execution.
- Verify order readiness before route departures.
- Support communication with delivery drivers and external delivery partners as needed.
- Help coordinate operational adjustments when issues arise.
- Assist with maintaining transportation-related records and documentation.
- Support reporting related to driver activity, incidents, and operational tracking.
- Coordinate communication with Accounting and HR regarding operational documentation as needed.
- Help monitor operational supply and staging needs.
- Support compliance with food safety, sanitation, handling, and temperature-control procedures.
- Maintain clean, organized, and safe fulfillment and staging areas.
- Reinforce adherence to company operational standards and expectations.
- Identify opportunities to improve organization and workflow efficiency.
- Support operational reporting and issue tracking.
- Assist leadership with process improvement initiatives and operational follow-up.
- Maintain flexibility and responsiveness in a fast-moving environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
