Home Delivery Coordinator

MediaNews Group•Walnut Creek, CA

2d•Onsite

About The Position

This full-time position provides support and backup to Home Delivery Managers at various distribution centers in the Bay Area, helping to ensure timely delivery of newspapers to our customers. The majority of the work is in the field during early morning hours.

Requirements

Good written and oral communication skills
Knowledge of Google office products, including email
Proficiency in using delivery apps (i.e., Spoke) to assist with delivery and address verification
Ability to read road maps and follow delivery instructions
High school diploma or equivalent
Must possess and maintain a valid driver’s license and have reliable transportation
Must be available for shift work. May be required to work various hours for coverage outside of normal business hours

Nice To Haves

Previous customer service and documentation experience
Experience delivering newspapers, packages, food, or other address-specific items

Responsibilities

Assist with staging newspaper products for delivery agents/carriers
Deliver "down" routes (routes without an assigned carrier) using a company vehicle
Verify delivery and placement of BANG and alternate partner newspapers, including redelivering missed newspapers to subscribers (East Bay Times, San Francisco Chronicle, New York Times, Wall Street Journal, and other publications)
Perform assigned service checks to ensure appropriate newspapers are delivered by the deadline
Prepare reports and email communications to advise managers of delivery and service check findings in the field
Document and communicate findings via a templated spreadsheet when verifying delivery addresses
Follow delivery instructions and work dependably with limited supervision
Travel within the Bay Area geographical region for customer delivery