Delivery Coordinator

Penske Automotive Group•Madison, WI

6d•Onsite

About The Position

East Madison Toyota, a Penske Automotive Group dealership, is looking for a tech-savvy Delivery Coordinator to join our dealership team and deliver extraordinary customer service experiences. At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated professionals with strong interpersonal skills who share that same passion to join our team. Our Delivery Coordinators are a critical part of the customer experience at our dealership. Product Specialists are responsible for preparing customer vehicles for delivery, explaining the benefits and features of vehicles, and providing additional dealership sales support as required. This is a great opportunity for an individual with an interest in customer service, strong technical skills, and the desire to grow their career.

Requirements

Genuine interest in providing an exceptional customer service experience
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude
Excellent communication, interpersonal, and organizational skills
Strong work ethic with the ability to work in a fast-paced, results-driven environment
Prompt assistance to customers with courtesy, accuracy, and professionalism
Excellent communication skills, both oral and written, with the ability to effectively communicate via face-to-face, phone, or by other means of communication
Computer proficiency
Associate's degree (A. A.) or equivalent; and one to two year related experience and/or training; or equivalent combination of education and experience
Possess a valid driver's license and have a good driving record

Nice To Haves

Two to four year's related experience and/or training; or equivalent combination of education and experience

Responsibilities

Preparing customer vehicles for delivery
Explaining the benefits and features of vehicles
Providing additional dealership sales support as required
Establishing personal sales and income goals and implementing a plan of action to achieve goals
Effectively promoting the value and benefits of products and services using multiple communications methods, adjusting communication style as required
Understanding, keeping abreast of, and complying with federal, state, and local regulations that impact retail automotive sales
Defining problems, collecting data, establishing facts, and drawing valid conclusions
Processing data and organizing it for management analysis
Adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals
Computing rate, ratio, and percent and to draw and interpret bar graphs
Calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Understanding and following work rules and procedures
Applying common sense understanding to carry out instructions furnished in written, oral, or diagram form
Applying common sense understanding to carry out detailed but uninvolved written or oral instructions
Working independently and carrying out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Interacting well with others