Home Care Service Coordinator (Scheduler)

Addus HomeCare•Medford, OR

16h•Onsite

About The Position

Join Addus HomeCare as a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. This role involves juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. The ideal candidate thrives in a fast-paced environment and is passionate about making a difference in the lives of older adults and individuals with disabilities, enabling them to live safely and independently at home. The position is full-time, Monday through Friday, 8:00 am to 5:00 pm with a 1-hour lunch break, with evenings and weekends as needed. The location is Addus HomeCare, 1240 N. Riverside, Medford, OR 97501. This role is responsible for scheduling and supervising in-home care workers and clients in a geographic area, offering the satisfaction of helping vulnerable populations live safely at home.

Requirements

Must have high school diploma or equivalent.
3 to 5 years of Industry experience required.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have DL to complete in home supervisory visits.

Nice To Haves

Supervisory and/or home care experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client�s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Conducts monthly client wellness calls and conducts home visits as required.
Provides thorough, complete follow-through on escalated client complaints and theft claims.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company�s policies and guidelines.
Ensures the appearance of the branch�s open environment is professional: neat, clean, orderly and generally free of clutter.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.
Answering telephones.
Assisting staff.
Greeting visitors.
Filing/scanning and preparing reports.
File reviews.
Data Entry.
Special projects.