Home Care Service Coordinator (Scheduler)

Addus HomeCare•Vacaville, CA

7d•Onsite

About The Position

Join Addus/Arcadia HomeCare as a driven, organized, and compassionate Service Coordinator. This role is crucial for scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You will be the primary problem solver, managing schedules, supporting field staff, handling client updates, and ensuring care plans remain on track. This is a full-time position (Monday-Friday, 8 am to 5 pm) located at Arcadia Home Care & Staffing, 190 S Orchard Ave Suite A-105, Vacaville, CA 95688-3649. The pay range is $25.00 to $27.00 per hour. The position is responsible for scheduling and supervising in-home care workers and clients within a specific geographic area. It offers the satisfaction of helping older adults and individuals with disabilities live safely at home. Supervisory and/or home care experience is preferred.

Requirements

Must have high school diploma or equivalent.
3 to 5 years of Industry experience required.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have DL to complete in home supervisory visits.

Nice To Haves

Supervisory and/or home care experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client�s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Conducts monthly client wellness calls and conducts home visits as required.
Provides thorough, complete follow-through on escalated client complaints and theft claims.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company�s policies and guidelines.
Ensures the appearance of the branch�s open environment is professional: neat, clean, orderly and generally free of clutter.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.
Answering telephones.
Assisting staff.
Greeting visitors.
Filing/scanning and preparing reports.
File reviews.
Data Entry.
Special projects.