Home Care Service Coordinator (Scheduler)

Addus HomeCare•Great Falls, MT

1d•Onsite

About The Position

Join A-Plus/Addus HomeCare as a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. You will be the go-to problem solver, juggling schedules, supporting field staff, handling client updates, and stepping in to keep care plans on track. This role is ideal for someone who thrives in a fast-paced environment and loves making a difference. The position is full-time, Monday through Friday, 8 am to 5 pm with a 1-hour lunch. The location is A-Plus HealthCare/Addus, 916 13th Ave S, Great Falls, MT 59405-4406. This role is responsible for scheduling and supervising in-home care workers and clients in a geographic area. It offers the satisfaction of knowing that you have helped older people and people with disabilities live safely at home. The company will train the right candidate.

Requirements

Must have high school diploma or equivalent.
Interpersonal, organizational and communication skills.
Boots on the ground recruiting and covering shifts in the field as needed.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation (Driver's License, Auto Insurance, Vehicle).

Responsibilities

Schedules employees as directed by client's care plan established upon intake.
Processes patient authorizations and communicate with central admissions, enter reauthorizations into client record and ensure chart preparation for all new clients.
Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client's care plan is followed and client services are not interrupted.
Able to cover a critical client who does not have a backup in place when an aide is unavailable.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company's policies and guidelines.
Assists with the new hire process for all new employees and ensures all documentation is completed accurately and in a timely manner.