Home Care Service Coordinator - Recruiter (Bilingual)

Addus HomeCare•Roswell, NM

3d•Onsite

About The Position

Join Ambercare/Addus HomeCare as a driven, organized, and compassionate Service Coordinator to lead the charge in scheduling caregivers, ensuring top-quality service, and conducting in-home visits. This role involves problem-solving, juggling schedules, supporting field staff, handling client updates, and ensuring care plans remain on track. The ideal candidate thrives in a fast-paced environment and is passionate about making a difference. This is a full-time, in-office position, Monday through Friday, with a 40-hour work week including a 1-hour lunch break. There is an on-call weekend rotation. The position is located at Ambercare, 215 W. 3rd Street, Roswell, NM 88201. The Service Coordinator is responsible for scheduling and supervising in-home care workers and clients in a geographic area, offering a challenging position with the satisfaction of helping older people and people with disabilities live safely at home. Supervisory and/or home care experience is preferred.

Requirements

Must have high school diploma or equivalent.
4 years of Office/Administrative experience.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation to travel for marketing.
Must be Bilingual.

Nice To Haves

Supervisory and/or home care experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Conducts monthly client wellness calls and conducts home visits as required.
Provides thorough, complete follow-through on escalated client complaints and theft claims.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.