Home Care Service Coordinator/ Case Manager - Missoula Area

Addus HomeCare•Missoula, MT

10d•Hybrid

About The Position

Responsible for scheduling and supervising in-home care workers and clients in a geographic area. This role offers the satisfaction of helping older people and people with disabilities live safely at home. The position involves creating work schedules, managing changes, and ensuring alternate coverage to maintain uninterrupted client care. It also includes conducting monthly client wellness calls, home visits, and handling escalated client complaints. The role requires supervising direct service employees, setting expectations for attendance, performance, and conduct, and ensuring accountability to company policies. Maintaining a professional branch environment and adhering to all regulations (MCO, Medicare, Medicaid, HIPAA) are also key aspects of the position.

Requirements

Must have high school diploma or equivalent.
1 year of Industry experience required.
Interpersonal, organizational and communication skills.
Computer skills including but not limited to Microsoft Word, Microsoft Excel and Scheduling program.
Must have reliable transportation.

Nice To Haves

Supervisory and/or home care experience preferred.
Case Management experience preferred.

Responsibilities

Creates work schedules by entering schedules into the system, manages changes to client schedules due to client request, illness, vacation or leaves of absence.
Provides alternate coverage to ensure the client’s care plan is followed and client services are not interrupted.
Contacts care providers and clients to provide service updates.
Conducts monthly client wellness calls and conducts home visits as required.
Provides thorough, complete follow-through on escalated client complaints and theft claims.
Supervises direct service employees by setting expectations for attendance, performance and conduct by holding employees accountable to the company’s policies and guidelines.
Ensures the appearance of the branch’s open environment is professional: neat, clean, orderly and generally free of clutter.
Maintains a high degree of confidentiality at all times due to access to sensitive information.
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the agency.
Follows all MCO, Medicare, Medicaid, and HIPAA regulations and requirements.
Abides by all regulations, policies, procedures and standards.