Experienced Home Care Scheduler (WellSky Required) – $24–$28/hour
About The Position
At Senior Helpers of Baltimore & Central Maryland, exceptional care begins with exceptional scheduling. We are seeking an experienced Home Care Scheduler who understands the fast-paced nature of home care and can confidently manage caregiver schedules using WellSky Personal Care (formerly ClearCare). This is not an entry-level position. We're looking for someone who can contribute immediately by ensuring our clients receive reliable, consistent care while supporting our caregivers and office team. If you thrive on solving problems, building relationships, and making a meaningful impact every day, we'd love to meet you.
Requirements
- At least two (2) years of home care agency scheduling experience
- Hands-on experience using WellSky Personal Care (formerly ClearCare)
- Experience coordinating caregiver schedules in a fast-paced home care environment
- Excellent customer service and communication skills
- Strong organizational skills with exceptional attention to detail
- The ability to multitask, prioritize, and make sound decisions under pressure
- Proficiency with Microsoft Office 365
Nice To Haves
- A WellSky expert who can hit the ground running
- Calm under pressure and confident making decisions
- Highly organized, dependable, and detail-oriented
- A proactive problem solver who takes ownership
- An outstanding communicator with excellent customer service skills
- A collaborative team player who enjoys helping others succeed
- Passionate about serving older adults and supporting caregivers
Responsibilities
- Manage daily caregiver schedules using WellSky Personal Care
- Fill open shifts quickly while maintaining continuity of care
- Respond to caregiver call-offs, schedule changes, and urgent staffing needs
- Match caregivers based on client needs, skills, preferences, and geographic location
- Build positive relationships with clients, families, and caregivers through professional communication
- Monitor upcoming schedules and proactively address staffing challenges before they become service issues
- Coordinate closely with Recruiting, HR, Client Care, and Operations to ensure caregivers are ready for scheduling
- Maintain accurate scheduling documentation and records
- Help improve scheduling efficiency, caregiver utilization, and continuity of care
- Support agency growth by delivering exceptional customer service every day
Benefits
- $24–$28 per hour, based on experience
- Full-time, Monday–Friday daytime schedule
- Paid training and onboarding
- Supportive leadership team and collaborative office culture
- Opportunities for professional growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
