Home Care Operations Manager

Addus HomeCare•Albuquerque, NM

14h•Onsite

About The Position

This position will oversee and manage the daily operations and administrative functions, including recruitment, orientation, training and retention of branch and office support staff in order to meet and exceed the monthly budgeted census. Bilingual preferred but not required. Ideal Candidates for this role will have these traits : Tech savvy Great communication Multitasking Works well under pressure Has leadership experience Performance driven Experienced with Microsoft Office Customer service Fast paced

Requirements

3 -5 years' experience in health care; some experience in home care, home health, or private duty is preferred
2+ years of supervisory/management experience
Demonstrated ability to drive census/revenue growth and develop business
Experience conducting training sessions, and/or meetings with administrative and direct service staff in group settings or individually
Computer proficiency -- MS Office and HRIS
Organizational skills and ability to meet deadlines in a fast paced environment
Must have valid driver license, auto insurance, reliable personal vehicle, and ability to travel to the branch's service area

Nice To Haves

Bilingual preferred but not required
Bachelor's Degree preferred

Responsibilities

Provides oversight to ensure the branch is operating in compliance with all company and contractual requirements
Assists in census and revenue growth by executing effective service delivery of care plans
Helps recruitment, orientation, training and retention of branch and office support staff
Provides direction and guidance to branch and administrative employees to ensure workers compensation, and unemployment claims are reported and handled appropriately
Facilitates team meetings as needed
Evaluates skills of the administrative staff annually and conduct additional training and counseling as needed
Maintains relationships with all referral sources and conduct community outreach and/or attend employee recruitment events
Develops and executes processes to ensure clients are receiving services as authorized
Prepares and presents weekly/monthly progress reports to Agency Director and Regional Director
Troubleshoots and resolve customers' concerns and grievances
Processes payroll and billing as needed