Home Care Operations Manager

Goodwin Living•Falls Church, VA

18h•$95,000 - $105,000

About The Position

The Home Care Operations Manager (RN) oversees day-to-day operations of the Home Care program, with accountability for service delivery, workforce management, quality outcomes, regulatory compliance, and financial performance. The role provides operational oversight of clinical and non-clinical services, monitors performance indicators, leads quality assurance and performance improvement (QAPI) efforts, and supports the implementation and growth of programs and services. The Operations Manager collaborates with clinical and operational leaders to promote client satisfaction, efficiency, staff engagement, and continuous improvement. As an RN leader, the manager also serves as a clinical resource and may support assessments, skilled services, long-term care insurance (LTCI) activities, client concerns, and other operational or clinical needs to support continuity of care and program performance.

Requirements

Graduate of an accredited School of Nursing with an Associate Degree in Nursing (ADN) or Nursing Diploma.
At least five years of progressively responsible experience in home care, home health, hospice, private duty, or a related healthcare setting, including leadership or supervisory experience.
Current Registered Nurse (RN) license in Virginia or a compact state.
At least three years of healthcare leadership experience.
Demonstrated knowledge of home care operations, workforce management, quality improvement, regulatory compliance, and performance management.
Working knowledge of state, federal, and local regulations governing home care.
Current CPR certification.
Strong leadership, communication, relationship-building, problem-solving, and change management skills.
Experience using electronic health records, scheduling systems, and healthcare systems.

Nice To Haves

Bachelor’s degree in nursing preferred.
Healthcare leadership experience in home care, home health, hospice, private duty, or community-based services preferred.

Responsibilities

Oversee daily Home Care operations to support efficient service delivery, workforce effectiveness, quality outcomes, and client satisfaction.
Monitor operational, financial, clinical, quality, and workforce performance metrics; identify trends and implement strategies to achieve departmental goals.
Lead regulatory compliance, survey readiness, QAPI activities, risk mitigation, and continuous performance improvement.
Partner with clinical leadership on quality monitoring, incident management, skilled service delivery, and compliance activities.
Lead implementation, monitoring, and optimization of programs, services, workflows, and operational initiatives.
Develop leaders and support staff engagement, onboarding, communication, accountability, and professional development.
Collaborate with internal and external stakeholders to strengthen partnerships, improve care coordination, and enhance the client experience.
Monitor operations metrics, identify trends, and report weekly or monthly findings.
Lead Home Care huddles and operations meetings.
Oversee referral development, community marketing, outreach, and strategic growth initiatives to expand services and strengthen referral partnerships.
Evaluate operational processes, technology, and resource utilization to improve efficiency, scalability, and organizational performance.
Analyze complex operational issues, develop solutions, drive change, and achieve measurable results.
Support clinical operations as needed through assessments, skilled services, client issue resolution, day-to-day care coordination, and LTCI activities.
Evaluate, develop, and update policies and procedures to improve efficiency, compliance, and service delivery.
Promote accountability, quality, and exceptional service; model Goodwin Living’s mission, values, and standards.
Coach, develop, and support team member growth and engagement.
Partner with clients, families, and team members to support service excellence.
Build collaborative relationships across departments and with key stakeholders; delegate effectively and leverage team strengths.
Lead with confidence, professionalism, and clear communication through change and growth initiatives.