Home Care Office Assistant

Addus HomeCare•San Antonio, TX

13d•Hybrid

About The Position

This position will coordinate administrative, business, and other operational activities in the office by performing the following duties: maintaining solid and consistent communication with branch leadership and ensuring accurate file maintenance. The role involves managing branch phones, emails, and Teams communications, providing client care by covering shifts in the field as needed, completing missed visits and client complaint logs in real time, and handling recruiting tasks. The Office Coordinator is expected to be the first person requested to leave the branch to cover critical clients during the business day and is responsible for community outreach and attending job fairs.

Requirements

Must have high school diploma or equivalent.
Must be able to cover shifts in the field as needed.
1 year of health care experience in an office; home care, home health or hospice.
Interpersonal, organizational and communication skills.
Must adapt well to changing priorities.
Must be comfortable with recruiting in the community weekly.
Must have reliable Transportation (DL, Insurance and Vehicle).

Responsibilities

Manage the Branch Phones, including taking, making, and following up with calls, and documenting call information in case notes.
Manage Emails / Teams Communications by keeping them open and addressing incoming messages timely.
Provide Client Care by covering critical client shifts when an aide is unavailable.
Complete Missed Visits in Real Time by canceling shifts, documenting calls, and completing Missed Visit Reports.
Complete Client Complaint Log by documenting complaints in Case Notes and the Client Complaint Log.
Manage the candidate flow in ClearCompany daily/weekly, following the company's 3-2-1 Recruiting Process.
Interview candidates to determine if they are hirable and a good fit for clients.
Schedule and complete compliant orientations with candidates.
Establish and Maintain Compliant Employee Files.
Conduct Boots on the Ground Recruiting in communities at least once a week.
Schedule and Attend Employment Job Fairs.
Conduct Customer Service Calls with New Employees after their first day and after 3 weeks of work.