Home Care Liaison

TheKey•Garfield Heights, OH

10d

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. Job Summary / Purpose The Home Care Liaison is responsible for building and maintaining referral relationships, acquiring new clients, ensuring overall satisfaction with TheKey services, and coordinating with local teams to ensure the provision of high quality service. Home Care Liaisons are responsible for maintaining a book of business that meets and exceeds established revenue and client acquisition targets.

Requirements

Possess a university degree preferably in Health Sciences, Gerontology, Social Work, Nursing, Healthcare Administration, or Recreation Therapy.
2+ years of business development experience in-home care, senior living, pharmaceuticals, medical devices, and senior health care.
Excellent customer service and sales skills.
Computer proficiency and ability to document sales activity timely and accurately.
Current driver’s license and proof of insurance.
Ability to travel 50 – 75% of the time
Ability to lift and carry up to 10-15 pounds
Ability to sit, stand and walk for prolonged periods of time throughout the work day
Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Responsibilities

Building and maintaining relationships with referral sources in the community to build brand awareness and new clients for TheKey. Ensuring the satisfaction of the referral sources worked with to generate ongoing, long-term business
Building priority lists, advancing relationships, tracking personal activity effectively and completing all the other necessary steps of successful referral marketing as outlined by the Business Development Process
Representing TheKey in networking groups, at events, on committees and in other community settings
Responding to prospective client inquiries, whether in-person, via phone or web form, and ensuring they receive the information they need
Learning the assessment process and conducting assessments with prospective clients as needed, addressing their questions and concerns, building relationships with their families and converting them into long-term clients
Communicating effectively within the team to ensure that the care plans meet the clients’ needs, that stakeholders and referral sources are satisfied, and that relevant information is communicated in an effective and timely manner
Providing active relationship management when needed for existing referral cases – this may include home visits, referral meetings, family meetings, and more.
Providing after-hours support for referral partners, prospective clients, and active clients (incl. evenings and weekends) – this support may include e-mail, telephone and/or home visits
Helping team to ensure that client accounts are up-to-date – especially when referrals are received from clients’ legal/financial advisors, coordinating with the finance/billing team, and communicating with families and/or financial managers when needed
Maintaining a working knowledge of TheKey requirements and obligations where licensed as a TheKey, including the obligations to clients and caregivers
Maintaining a pulse on the strategic position of TheKey within the market, identifying new opportunities to enhance TheKey’s reputation or build the referral base, helping to implement new programs and national/regional initiatives, and helping the team members to better understand the competitors and potential new team members as relevant
Additional duties and responsibilities as may be assigned by your supervisor.