Home Care Liaison

Addus HomeCare•Dallas, TX

3d•Hybrid

About The Position

The primary function of the Account Executive is to develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals. This role involves educating healthcare professionals on the benefits of personal Home Care Services, building community relationships for consistent referrals, conducting pre-discharge visits, initiating service agreements, and assisting with public relations and branch operations.

Requirements

Ability to create a successful and meaningful marketing strategy for assigned territory.
Excellent interpersonal communication and time management skills.
Organized, possess a high work ethic, and strong analytical and problem-solving skills.
Computer literacy.
Ability to work both independently and as a member of a team.
Minimum two years healthcare experience in a sales/marketing role, preferably home health, Hospice, or related industry.
Willing to travel.

Nice To Haves

Non-degree candidates with prior supervisory experience in home health, Hospice, or other healthcare-related industry will be considered.

Responsibilities

Develop and maintain relationships with physicians, hospitals, skilled nursing facilities management, discharge planners, and case managers to generate PCS Caregiver referrals.
Educate physician offices/groups, hospitals, skilled nursing facilities management, discharge planners, and case managers on the benefits of personal Home Care Services.
Use customer service and sales skills to attract and maintain business relationships.
Contact all leads in a timely manner and follow up on a weekly basis.
Build relationships with the community, professional organizations, customers, and clients to build a consistent source of referrals.
Conduct pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need.
Conduct informational meetings with prospective clients to understand their needs and inform them of personal Home Care Services.
Initiate a service agreement with individuals coming on service.
Maintain and document marketing expenditures and submit expense reports in a timely manner.
Assist with public relations outreach through speaking engagements and involvement in community organizations, trade shows, and co-marketing with allied healthcare professionals.
Ensure effective communication and collaboration with branch staff and field sales resources.
Assist the branch in timely processing of billing, collections, and all demographic and payor information.
Adhere to organizations policy and procedures.
Act as a role model within and outside the agency.
Perform duties as workload necessitates.
Maintain a positive and respectful attitude.
Communicate regularly with supervisor about department issues and keep management advised of potential problems.
Demonstrate flexible and efficient time management and ability to prioritize workload.
Meet department productivity standards.
Participate in working groups, councils, and committees.
Accomplish all tasks as appropriate.
Recommend new approaches to affect ongoing continual improvements to policies, procedures, and documentation.
Maintain compliance with federal and state regulations concerning employment.
Participate in administrative staff meetings and attend other meetings and seminars.
Create and conduct presentations using audio-visual tools including PowerPoint.
Consistently promote the company's core values.
Complete required compliance annual training.